iphone 11 pro max crashing

This appears to be an Application issue. I upgraded from an iPhone 6 to the 11 Pro. Given the limited iPhone 6 memory I had managed my apps carefully, however this was not the case on my iPad

When I sync'd the new 11, the iPhone versions of some iPad software where load.

Now I've completely removed those and the restart problem has disappeared. I'm guessing within that set of apps something was incompatible with the latest 13.x.x. code

Anyway phone is now stable.

Check your analytics and see if you have multiple panic logs. If so, the *only* solution is to have the phone replaced through the Genius Bar. (Above post walks through where you go to see your logs).

Three comments:

Your current phone will not work correctly.

This phone is awesome.

By far the easiest thing to do is to forget working with apple or your phone companies support and just return the phone for a full refund within your fifteen day time limit. Then buy another new one. I did it in 30 minutes after spending four days and countless hours talking and working with support.

Only solution is to go to apple for a replacement. It’s not a SW isssue if you have panic logs in the analytics. See my post above.

Actually I blamed the Otterbox case from Apple and wrote a bad review of it. Then I took it out of the case and had it sitting on my desk at work and it restarted at least every hour.

Have to go back and retract my otterbox review on the apple website.

Since this was a restore from an iphone 6s on itunes on my pc, there are a million apps.

The proper thing would be to erase this phone and set it up as a new phone and then add apps (like the tide and astronomy apps not in daily use) only as needed. I am too lazy for that.

I had the same issue, went to the Apple store and did a full reinstall plus starting it as a new iPhone. It was a pain in the behind, setting everything up. I made sure not to install any apps and tried using it with just pre-installed apps for a few days.

Guess what? Same issue! So no, it does not appear to be software based

Get it replaced.

Mine crashed 4 times a day. It was replaced last friday. Haven’t had a single crash since then. My advice, try to get it replaced asap

Ever since I got my replacement there are no issues. No matter what I install or whatever. Takes everything thrown at it.

A satisfactory phone will be obvious. If it reboots even once turn it in.

Had my first iPhone 11 pro crash today! 1-2h ago!

Was using and listening to music trough Apple Music with my new JayBird Vista, I put down my phone, took out my Vista’s and put them in the charging case which disconnects them from the iPhone and turns them off.

iPhone laid on the table idle for some time with Apple Music, and most probably only Apple Music running in the background because I have a habit of “swiping” away every app to close them. (Music was automatically paused.. Or at least it should have been, right?)

after 5? Minutes or so I grabbed the 11 pro, tried to turn on the screen but everything was black, except the lock-screen version of apple music with the play/pause etc buttons and everything showing! But without battery, cellular,, even the “swipe” Line on the bottom of the screen (in portrait) also the outlines “square” was not even showing. And, my green animated Live Photo (stock) backgroundwas gone..

And the funny thing was when I tried to press the power/wake button again the screen just Dimmed about 5% for each press Until it shut off, and the circle continued.

quite funny actually lol, but inconvenient!

I also got a VPN app (not the, “Free” type. At all..) Always running in the background/system But without Background data activated for that app, and 99% of the rest.. Because how cool is it that your data gets encrypted and sent near light speed to whatever country you choose, pop up and then get sent back even faster! 😎 (and you’re safe on public wifi without risking getting your passwords grabbed.. just an FYI)

(now you can recreate it apple!)

I then hold down power and volume up and after 10? Seconds the apple logo showed (in white, because oled. Ahh)

I am 100% certain that this is a software bug, and not the processor going all quantum and teleporting the electrons over into the wrong Lane/transistor and crashing the phone lol.

Similar stuff happened when I got the 8 plus, around New Years 2017/2018, It was my first iPhone ever and it happened once, then a iOS update came out and it didn’t happen again..

This will probably be an easy fix for Apple! So I wouldn’t worry about it.

How ever, If you cannot restart your device (any device) it’s more likely a hardware fault imo. So just keep holding the power and volume (faceID devices) Until the iPhone restarts and you will most likely not experience it again after it restarts.

Seems to be “quirky” circumstances 😁

But if it happens again I will probably make my own post here about it!

Everyone on this thread has been very helpful and courteous. Thanks!

I contacted Verizon and I was expecting a few hours of repeating the moves that we have already done but the dude just looked at the performance history of the phone and saw immediately that it is restarting constantly.

I will get the new one (not refurbished) delivered tomorrow. Much easier than I thought that it would be.

(Here is another peculiarity. I initially migrated to the 11 Pro Max using itunes. But when I went to back up the 11 Pro Max to itunes it wouldn't work and I had to do wireless backup to my icloud. Bad RAM would definitely cause the restarts but these other behaviors are different.)

I’m experiencing te same problem on my day 1 iPhone 11 Pro Max 64gb space grey. After factory resetting it got even worse and had to switch to my old backup. Now it’s starting to happen again. I contacted support and will receive a new phone, presumably. So contact support ASAP for a replacement.

As I mentioned above, don't get a replacement. Just ask for a full refund and turn it back in. Then buy a new one.

After a week of runaround with Verizon, the guy at the Verizon store did just that for me.

Just back it up to the icloud first.

Hey, I found a way to fix this(for me at least). When I first got my iPhone 11 Pro Max, I heard there was good ram management so I never closed the apps (in the app switcher). I got my phone a couple months ago and my phone kept crashing daily. Last week, I just got the idea to close all apps when I leave it and ever since then, my phone hasn’t crashed once. I’m not sure if this is actually a solution but it’s worth a shot.

Mine did it right out of the box. Before I even did my iCloud back up. Thought maybe I needed software update. That didn’t help. I don’t keep but a few pictures on my phone & my music from amazon. That’s it. Mine still has random restarts. Im waiting for a replacement phone right now as the green pro max is on back order. It has to be the phone because my 10 X Max didn’t do this prior to this phone. I’m guessing it’s a Ram issue.