iphone 11 pro max crashing

Do you have a case on?

try taking it off and see if the crashes stop.

see what I can replicate on the iPhone 11 pro only when a case is on my combining an accelerometer and proximity sensor combo (basically what you do when answering the phone)

see live demo here.

https://youtu.be/e0ZA9MTF2vw

I forgot to mention in my post that after scrubbing my phone that it restarted more often.

Definitely get the problem registered early with the company that sold it to you.

One of the reasons that they are attentive is that we can say that we just want a full refund because we are dissatisfied with the product overall. Then once that is issued, immediately purchase a new one.

I don’t think the software fix is out yet. Some have this problem in 13.1 and some got it first after 13.2, so maybe it’s iOS 13 generally. I’m having the same issue but to me it reboots "only" 2-4 times.

Apple are quite sure it’s a software issue and I guess they are right. This issue have happened with earlier iPhones also and for fixed with updates.

Same here. After 13.2 my pro Max started reboot also.

i talked with Apple support today that say this is a software issue that will be solved in a update. I hope so.

I believe it’s RAM related as well. I’m on day 3 of my replacement phone & so far so good. Transferred everything exactly the same as the other phone that kept crashing. So, I suggest getting a replacement while your phone is new & can be replaced.

I only have an iPhone 6S, but I have to chime in because it's behaving exactly like these faulty 11 Pros. On 10/2/19, after the latest iOS update, my 6S began intermittently restarting on its own. I tried to fix it through iTunes, and I guess I screwed up because the phone lost every bit of data it had, and subsequently wouldn't turn on at all.

I took it to an Apple store to diagnose the problem, which could have been explained by a faulty battery. So, I had the battery replaced, and it did pretty much nothing. Now the phone is bricked, though today I got really lucky and was able to hard-reset it back to life for about a minute. Hurray.

Apple took the blame and promised a replacement, so I get to enjoy a few more phoneless days until a mint-condition 6S becomes available. But the phone needs to be replaced completely; I don't see another way around this.

It seems quite many have this issue, it’s hard to believe that many phones have hardware issue and based on several calls with Apple support this can be fixed in an update.

i don’t doubt some phones also have hardware issues. I have already registered my phone for service through my provider but instead of just replacing it, I’ll wait a bit for next feedback from Apple. If a update can fix it I really wouldn’t mind waiting.

Technically no.

BUT, what you can do is return it for a full refund and say that you are dissatisfied with the product. (If you are on this thread then you may have some dissatisfaction.)

Then buy what you really want.

Been going through this for months and retails are closed. My second replacement and it does not remedy this problem. A way to know if your phone crashes in the way you described as I believe my own does the same.

Go to onboard camera app or any window of an app and consecutively screen shot back to back. Normally by the 10th or 12th screen shot your phone will restart. If so, your phone is likely to do this on its own without having to consecutively screen shot. Just randomly within an app like trying to pay a bill, fill out a form and oh yeah, like right when you think you're about to capture an important moment in life. From anywhere on the phone you open your camera to shoot, and poof ! your phone restarts again and you've missed out waiting to reload the camera app.

An absolute disastrous rush to market !

Quality has taken a back seat to quality here.

Over a month on my replacement & all is well

Called Apple support today they say, connect to iTunes and re-install that way. Yep great idea but I’m away for work and no pc. Or as I have consumer rights I can exchange it with 14 days as it should not be doing that.

Mmmm do I sense Apple know more than they are saying. I’ll let you know what happens either way, it is a shame as I really like the phone. I would call it a lemon. But there seam to be a lot in this box 😩

Same here. I just got my replacement phone yesterday. Did the cloud back up & so far so good. So I’m hoping it was the Old phone. I think it might be a bad RAM batch on the new phones. Just guessing. I’ll report back in a few days to see what happens

I did an icloud backup and erased my phone and restored. We'll see.

One peculiarity: when I got the phone, I tried to do the quickstart. It made the blue green orb show up on my iphone 6s but would not do anything. So I had to do manual setup. Same with connecting my watch to the new phone.

Since my phone is now backed up completely I am ready to get a new one.

My phone reset again tonight first time in 3 days so contacted 3 new phone coming to me Wednesday.🤬. Hope this one is ok as I love the phone, mine is the green one, so are other colours having a problem.?

I have had the new one since Oct 17 and it is fantastic. I had a problem with quickstart since the old phone had newer software than the new phone. And verizon did not want me to get a new sim number, so that took over an hour on the phone for them to shove the new one through on my account.

Definitely a hardware problem. I switched the analytics on so that apple can see how much it was crashing. I imagine they have a chart showing restarts per machine per day and our lot is through the roof. Don't use that factory again.