iphone 11 pro max crashing

Clearly I am late to the party, I got my 11 max pro last week. I have identically issues to everyone on this thread.

My XR was perfect but I wanted to upgrade the camera.

All my software is identical to my XR, and restored from iCloud. Clearly this phone has some issue with its new hardware and software.

The reboot is random and erratic, it’s not one specific app or task.

Apple you’re better than this, get this cleaned up.

Brand new iPhone 11 Pro Max, received direct from Apple Friday. Phone was completely dead out of the book but ok, charged quick with charger. Did bluetooth back up and phone seemed ok until I put it down for a bit and picked it up and it was off. At first, I thought I did something but nope, happened 4x more. Phone is sitting next to me idle and just turns off. Have to power on and enter password and it appears fine. worked with Apple last night to completely restore and this morning it just did the same thing. They keep saying it’s SW related but this thread makes me think otherwise ... trying their request to do it once more but super frustrating and never had an issue like this with my previous Apple phones.

I first ran into this issue last night. When I tried to open YouTube, it immediately exits the app. At first I didn't think much of it, then about one or two hours later, while I was using my phone, it automatically shutdown. Since it was already late I just didnt mind it. Then the next day, when I was in class using my phone, the same thing with YouTube happened, but this time it happened to more apps. Then maybe a few hours later, the phone would crash, so I'd have to restart it. When I restarted it, it started to ask for all of my passwords and authentications again. So naturally when I got home, I tried to find a video about this bug on the internet to make sure than I was not the only one getting the problem and maybe there would be a software update that will fix this issue. And to my surprise, it was actually not a software issue. I am currently on the latest update iOS which is iOS 13.3.

I am experiencing the same issue for other apple users "since the ios 13.3 update". It never showed such an issue before I update to the new version.

I tried doing everything possible

1. No lack of storage space or battery issue
2. All apps are updated
3. Tried restore once
4. Tried OS restore using iTunes

All of the common steps above didn't help so far. I am waiting for the new update from apple because, I have started seeing the crash after the ios13.3 update and it is most likely a software issue. I hope, Apple will fix this issue asap before they started loosing the customers.

The crash experience is multiple times a day when using any apps and no observed during phone calls. No one wanted the phone goes restarting the phone while using apps for video call, meeting, web browsing, social media browsing, bank transaction. Hope, apple understood the priority of this issue

Thanks,

Manu

I’ve had this happen to me about three times now, all on different days and doing different activities each time. It almost looked like a forced reset that I hadn’t triggered - screen went black with the white circular ‘loading’ screen, then black, then turned back on. The first time I thought maybe the phone was too hot, but the two other times I made sure to check the temperature and the phone was cool. Hopefully they patch this soon...

In store support if you are able to meet with a person is limited due to pandemic however, if you can it may end up in you getting a replacement phone that is not guaranteed to be error free. If you arrange a mail in replacement you will be asked to have a hold for the full retail price of your phone excluding any promotional discounts or depreciation adjustments placed on your bank card until apple receives your phone. Your bank card hold will be subject to deductions for "wear and tear" before that full amount is released to you. An absolute shame that paying customers must be subjected to for Apple's negligence in releasing this erroneous device and failing to provide a remedy almost two years in. Suggestion, run to android !!!

Hello parag211,

Thanks for posting your question.

When you received your iPhone 11 Pro Max, did you restore from a backup or set the device up as new?

10/12/19. The first chasm happened the same day received. Not only does it reset multiple times a day it also freezes. Sometimes just a few seconds, other times 1 minute the resets.

FYI. Best Buy can’t deal with hardware issues. Trip #3 to apple store tomorrow. Yay me

I just purchased a new phone on 11/9/2019 and facing the same issue of random restarts, there was a software update today and i installed that hoping it fixes the issue

I have had my green iPhone 11 Pro for about three weeks and it has shut down multiple times. Once while on the phone and several times while it was just sitting there doing nothing.

How many panic logs did you have ?

Extra info! Turns out I managed to snap 3 screenshots of my phone when it froze, in those pictures everything looks fine, music was paused (same time stamp on all 3) faceID actually unlocked, so that was also working! Adjusted the volume down from 60%..

even managed to start “magnifying glass” by tapping the pwr button 3 times because I got a black screenshot of this too. So the phone was running behind the mess..

Fix this apple, please!

(last photo cut in half by me)

I have the same problem. Apple response suggested it could be app related, but it can even happen overnight when not using apps. Even tried turning of background app refresh but still does it. Reluctant to do a factory reset because of the hassle, and others say it didn’t help. I think Apple need to come up with a solution to this on their latest phones. I wonder what % of new phones have this problem? Is it a manufacturing defect?

Same here. Got my 11 pro max yesterday. Today and yesterday complete restart without a visible cause. Viewing a video on facebook caused one crash. Spotify listening another. Have you found a solution already?