Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone 13 pro max 256 gb keeps randomly crashing since I bought it 4 days ago

The device will frequently flash a pink screen then crash and restart.


I got the device a few days ago and it started happening immediately after I left the store.


Has anyone had a similar issue and been able to resolve it?


Thank you.

iPhone 13 Pro Max, iOS 15

Posted on Mar 6, 2022 9:15 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 6, 2022 9:19 PM

To rule out a software issue, set your phone back to factory settings, using your computer.

Then set it up manually, without using the backup see if it works as expected.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


If it does not, contact Apple to have it serviced, or visit an Authorized Apple Service Provider to get it fixed:

Apple - Support - iPhone Repair and Service

Apple - Find Locations

1 reply
Question marked as Top-ranking reply

Mar 6, 2022 9:19 PM in response to eliasb0

To rule out a software issue, set your phone back to factory settings, using your computer.

Then set it up manually, without using the backup see if it works as expected.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


If it does not, contact Apple to have it serviced, or visit an Authorized Apple Service Provider to get it fixed:

Apple - Support - iPhone Repair and Service

Apple - Find Locations

My iPhone 13 pro max 256 gb keeps randomly crashing since I bought it 4 days ago

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.