iphone XR silent in locked mode

When my iphone XR is in lock mode, my incoming calls are silenced, no matter what i try to do in settings to counteract this. DND is OFF. This is horrible. I am a doctor and have already missed several pages because of this stupidity. is there a work around or do i need to get an android phone?

iPhone XR

Posted on Oct 3, 2019 9:49 AM

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Posted on Oct 3, 2019 10:28 AM

I resolved the issue. Apparently, when i put a protective case on my phone i inadvertently switched the silent switch on the side of the phone (above the increase volume knob) to silent mode (red bar showing on the side). When i switched it off, my phone now rings even in the locked mode.

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iphone XR silent in locked mode

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