Uninstalled apps using cellular data in iOS

While not occurring for me anymore, obvious it’s not fixed. If Apple had a clue they would’ve been able to. So much for the focus on quality with all the disparate teams working in private from each other. If fix was easy it would be done with a way to control data usage for HomeKit.

Not difficult to put a “per app” counter on, its Unix under the hood. One way would be to get terminal access via unauthorized methods. May also try looking at logs in Settings > Privacy > Analytics & Advertising > Analytics Data. Use your favourite search engine to learn how to do this with other apps.

But is it Apple's fault? Perhaps they did an update to their APIs in iOS 13 which impacted data usage for third party apps and appliances. As long as they advised developers of these updates are they now responsible for identifying any negative impact from third party apps and products?

I let Eve know of my observation with their product and HomeKit. They punted it back to me to report to Apple support. If this specific developer isn’t prepared to get involved with a possible issue that involves their product I don’t think we should rail against Apple for poor quality.

However, if this issue is due to some poorly documented change to iOS which developers couldn’t know about or adapt to then Apple deserves all the derision the users can throw at them.

Here is the crazy thing- I have A BRAND NEW PHONE. There are NO UNINSTALLED APPS. The data is going.

Has anyone looked at whether the manufacturer violated buyer's consent by sending information that the manufacturer is unable or unwilling to explain. Aside from privacy considerations, it seems that there should be an economic damages claim from the loss related to the data overages.

Following this after I reset stats in 3 hrs my uninstalled used up 2.4 mb. Thanks.

I don’t use HomeKit so it’s not causing my uninstalled data usage. It has gone down some, but it should be 0, unless Of course an app was recently deleted.

I have a VPN and use Homekit and I'm experiencing the same thing. I'm on iOS13.3.1and using AT&T.

I'm back home and did a full restore through iTunes (I'm waiting a bit before installing Catalina). Still getting unexplained cellular data from Uninstalled Apps.

I could try to wipe the phone and see what happens before reinstalling any of the apps. If that works then it would be a matter for trying to install each app individually and seeing what happens. What a pain that would be.

I have already submitted a bug report through the Apple Feedback page. Hopefully the problem is recognized soon with a fix provided, given the number of posts online from others noticing a similar issue. My daughter has the same model iPhone and several of the same apps yet she doesn't have this issue.

Tried erasing all content and settings. Did a manual install with my AppleID but did not install any apps. Still getting Cellular Data from Uninstalled Apps. Within a few minutes there was over 2 MB.

Restored everything back from an iTunes backup. Next step, call support.

Same problems as others except that my uninstalled apps explodes. At times I use 25 extra MB a day, not happy about that as that's about 25% more than I usually use (I use approx 100 MB a day). At other times I've gone through 1.2 GB per day!!!

I've jumped through all the hoops, downgraded to iOS 12.4.1 but couldn't stay there due to Apple Watch upgrading to watchOS 6 and not able to pair with iOS 12.4.1 (they stopped signing it now anyway). Set iPhone to recovery mode and reloaded iOS, no difference through 13.0-13.1.2 (I'll try 13.1.3 tonight). Apple swapped phone and SIM, still having freaking problem. Am in Canada with 6 GB limit and went over last month thanks 100% to Apple's lousy quality control. So done with this kool-aid. Give me tools into my phone so I can see what's actually occurring. How difficult is that. Super ticked!

Since I did the beta install and then a restore back to 13.1.3, the Uninstalled Apps data has been fairly benign, although I’ve kept cellular data turned off until I need it (I made the mistake of turning off Wi-Fi after the restore of 13.11.2 to see if the restore cured the issue, forgetting that apps were still updating which burned a lot of my data cap). it wasn’t that much work and by sending logs to Apple after a major data burst it might help find a fix.

I just realized the Uninstalled Apps thing was using data. I have an Ipad Pro 10,5” . I use a lot of data running business on ipad. When I upgraded to ios13 ipad, which I did not really intend to do. I wish, I pray I could go back. My indispensable tool that made everything fast and easy is now just the opposite - slow and hard. In fact, I hate it. This ipad is the worst part of my day now.

I am seriously considering the Surface7 or whatever that is. I mean, all it would have to do is actually work. Today, I was on cellular only all day, used a ton of data. The ipad was running so slow, so slow that I thought, I must be down to my last few megabites of data.

i wanted to check, but Verizon said “device error” we can’t tell you anything, call them. I called, and got nothing. I have never seen the message “device error” before. I wanted to check and see what was using all the data. Frequently, my ipad shows 5 bars of Verizon LTE - faster than my home wifi. In fact, so much faster, that I cancelled my home Broadband Cable internet today.

what has started to happen, since the new IOS 13ipad, is that the ipad will go from 5 bars of cellular signal to 2, and go real slow.. real, real slow, but that data wheel is spinning like mad.

so I hard close all the apps.

There is no change. The little wheel still spins like mad, and shows only 2 bars of LTE, AND if I open an app and try to do something or open safari, it does nothing, just drags real real slow.

If I shut the iPad off and restart it, then, all of a sudden, I am back to 5 bars of LTE and the ipad functions much better for a while.

Today, I noticed uninstalled apps using data. SO did a reset of cellular data.

Uninstalled apps went to zero. But then it used 3 mb. It was the only cellular data that was used.

How can an uninstalled app use data?

Answer. When it is not an uninstalled app and is instead some kind of code doing something.

Right now, on this this ipad pro 10.5” Uninstalled Apps is using 10% of the gross data usage.

10% Of data is being used by something “not on the ipad”?

right.

FOUND A SOLUTION.

My Uninstalled App Data would always increase over usage. And I only turn on apps that i am currently using. The apps I’m not using i put in 1 min Downtime. And i shut down “dont allow” all my privacy restrictions and dont allow changes on anything even cellular data. I still get uninstalled app data racking up.

SOLUTION.

I still have the restrictions on. I only have. Web browser on cell data. But I deleted my VPN, and also a app I could get a additional phone line and make phone calls out of. Im thinking those apps that probably change configurations are whats doing it. I have 0 uninstalled app data since delete and reset network settings. I tested my theory and uploaded the apps. Before i could close the app store and log off apple id, uninstalled was using data. So i deleted again and Im uninstalled data free.

Hope this helps. If not isolate your apps one by one. Or delete all of them and upload one at a time to see which one is the culprit.

This is a pretty significant issue. I started having this leakage issued about a week ago and it was around the time I enabled eero HomeKit support.

I didn’t think it was HomeKit related until I installed the 13.4 beta and HomeKit usage is now moved into Apple services. In 13.3.1 it is used in uninstalled applications.

I just updated eero app a few min ago and data usage has slowed significantly. Maybe to normal usage?? (I’ll need more time)

this is a huge bug and in Canada where we just got unlimited plans (still too expensive), this could really hurt someone’s wallet.

Apple should fix ASAP or compensate for data usage :)

Two days ago I upgraded to iOS 13.4 and re-enabled the Eve Weather in HomeKit. So far my Uninstalled Apps data has been less than 30 KB. There’s now a separate heading for HomeKit under System Services which for me remains blank even though I’ve had some scenes run so I’m not sure what it indicates.

That said, I have data for Photos even though I do not have it enabled to use Cellular Data. Did they fix one bug but add a new one?

Just been doing a bit more reading around and found this :https://10.en24.news/2019/ios-13-high-data-consumption-due-to-uninstalled-apps.html

is anyone else here also using HomeKit?