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a-nd Author

Level 1

4 points

Activation lock

I do not have a connection with the previous owner of an iPhone and I need to take the Activation lock off. What do I do?

iPhone 7 Plus

Posted on Oct 3, 2019 5:16 PM

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1 reply

Eric Root

Level 10

684,615 points

Oct 3, 2019 5:37 PM in response to a-nd

you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.

Activation Lock - Turn off Find My iPhone

Activation lock

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