Hotspot not working on OS 13.1.2

Thank you very much for the help, Sk8. I'm pretty much in the same boat as you, I work for a healthcare agency with 200+ field staff that use iPhones to provide hotspots for their Windows 7 laptops. For us, this issue has been awful. Windows 10 doesn't seem to be affected by this, so upgrading from 7 to 10 would be a permanent fix, but again the nature of my job prohibits a quick rollout of this to 200+ people. At any rate, creating a batch file to run the ipconfig /release /renew was excellent advice! It lasts for a day or two until the IP reservation ends and needs to be ran again, but it's much better than nothing. I called Apple Support a week ago regarding this, and he completely dismissed the idea it was caused by iOS 13.1.. even though everything was completely fine before that and there's plenty of postings on forum boards about it. He went on to suggest it was something on our end with our loadout, which is obviously complete BS. I gave him all of the information from my findings and testing, but he was resigned to the idea that it was on our end. I've lost a ton of respect for Apple.

For anyone else reading this, I just wanted to point out that nothing else worked for me besides the command prompt. Resetting network settings, renaming the hotspot SSID, changing hotspot password, deleting the stored network creds from laptop, hard rebooting the iPhone, etc etc etc.

I certainly hope Apple realizes this is THEIR fault and have their engineers fix this mess.

Hi everybody, I’ve got the same problem like you guys, but I’ve partially solved it out. The problem is, with this update, only one device can be connected at the time, so if you trying to connect more then one thing, its not gonna be connected, even if you turn on option: “allow others to join”, so if you connect only one device it will work. I don't know why this bug occurs. I hope version 13.2 gonna solved out the problem, because so frustrating problem.

I am doing what others have recommended. Go to www.apple.com/feedback and choose your device. There is a option (see pic of form below) for “feedback type.” I choose “bug report.” The subject is “Please fix—Hotspot won’t connect to internet!”

Then describe the specific issue. I’m doing this daily until it gets fixed.

Did a reset on my 6s and a backup on my laptop. Took an hour or so to get back my settings and Touch ID for logon into different apps.... but the good news is hotspot now works.

Hello RazzaCrows,

Thanks for using the Apple Support Communities!

I see from your post that since updating to iOS 13, the Personal Hotspot on your iPhone is not working. You've updated to iOS 13.1.2 and the issue continues to persist.

What exactly happens when you try to turn on your Personal Hotspot?

Do you get any error messages when you turn it on?

Are you having trouble with getting devices to connect to it?

Try out the steps in this article on your iPhone and see if it helps:

If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular)

Kindest Regards.

I found that any NON IOS(Apple)device can not see the hot spot SSID. While apple devices can see the iPhone SSID.

The only time non IOS device see’s the hot spot, is after a network reset or a system reset of the iPhone. Once connected, it stays connected until turned off. Unfortunately I had to go through the process again to connect the hot spot at a later time.

My iPhone 7 connects fine to my chromebooks. This is just a thought based on the logic of the other fixes. I’m curious if this will work for you.

Go to settings and type in network.

click the arrow that points to the right under “WiFi”

click the arrow pointing to the right next to “known networks”

Look for any networks related to your iPhone. Click the 3 dots next to any of those and choose “forget”

Do a hard reset on your chromebook.

On your phone set up the hotspot.

on the chromebook turn the WiFi off and on again so that it will search for networks. Hopefully it will see your phone and you can log in.

if this works, let me know. Good luck

I had hotspot and Cellular Data issues prior to and during 13.3.

Apple just replaced my 10 xr. It has the new release 13.3.1 and it’s working great.

it very well may have been the 13 OS but the biggest issue I discovered was that even though cellular data always showed green, I did notice occasional cellular data alerts.

Without your cellular data not working correctly, your hotspot won’t work.

i just couldn’t wait for the new release and I demanded a new phone....

Bottom line........If 13.3.1 does not resolve the issues, have your phone checked by apple and or watch for any cellular data issues/alerts.

Previously had apple reloaded 13.3 from a “known working version” and that still did not fix my issues.

Hope this info helps......yea, it’s frustrating.

Same has happen to me. I even went as far as purchasing a new 11 Pro Max.

BUT I have discovered the Bluetooth option will work connecting wireless for internet.

Huh, that’s too bad, it works for the 600+ users I support experiencing that same issue (even made it into a batch file they can double click on from their desktops to run the commands easily and quickly too, been using it for weeks now). Many on this thread have had success. Try “forgetting” or “removing” the WiFi hotspot from your computer, then add it back, then try the ipconfig steps, might get it going.

It’s up to Apple to ultimately and permanently fix it though.

Spoke to Apple the other day, seems they have more important things to work out with the software update rather then worry about the hotspot issue, I keep getting the "wait till the next update comes out" crap, Please remember this chat area is NOT monitored by anyone from Apple, if you want to complain you have to send in to apple.com/feedback, apparently people at Apple review the feed back section, this chat area is for the general public to talk about apple products to each other.

releasing and renewing the ip does work, some found rebooting your iPhone when trying to hotspot works as well, what I do is I have an old iPhone 5s with os 12, when I need to hotspot I just pull the sim card out and pop it in the old 5s and use the hotspot really quick, then when done swap the sim back, its a pain in the rear but it works

Gerald (Toronto)

I’m using a different device (Roku). Mine will continue to connect UNTIL I connect the Roku to a different network (ie my house WIFI). Then it blows out the Hotspot connection and I have to reset everything again to get my hotspot connection back. So I’m wondering if you have the same issue if you connect to a different network. I’m encouraging everyone to report this problem to www.apple.com/feedback. There is an option on their feedback form to “report a bug.” Thanks

I don’t know why Apple is ignoring us!!!???!! Please continue to report the problem to them at apple.com/feedback.

You might try turning off any “auto-join” or “remembering” of other networks on your chromebook. If my chromebook connects to my house WiFi or any other network besides my phone, then the hotspot gets knocked out and I have to start over. Also, be sure your chromebook updates are current.

the only way my hotspot connection works now is by turning it off and on again everytime, using the 'allow others to join' button.

I have called ATT daily about this issue for the last 5 days. I will be calling again today. Each time I called I've had to have my data plan removed and re-added, reset my network settings, and clear my browser cache, and reboot my phone for 60 seconds. It seems to work for a few hours after that but then goes right back to not working.

this is happening with my ex-wifes phone, my personal phone, my work phone, and half the people on my team at work all whom are using iphone 6s and iphone 8 Plus. Seems to only impact older iphones perhaps yet another ploy to get people to upgrade phones this is unacceptable since my phone is only 4 months old and heaven forbid I have a power outage at home and need to remote to work because my job relies on the tether from my work iphone to my laptop and that's not working.