Hotspot not working on OS 13.1.2

Hotspot has not worked since updating my iPhone 6s last week, and still won’t work after updating it to 13.1.2 I’ve tried all the different suggestions, including turning on off airplane mode, turning off iPhone and hotspot nothing works need a fix ASAP as this is costing me money! Not happy Apple!!

Posted on Oct 3, 2019 10:56 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 13, 2019 9:57 PM

So, I have just spent nearly 3.5 hours on and off the phone with Apple support in Australia. I have an Xr - but my problems as per prior posts - are very similar to all the other models. It appears the "Personal Hotspot" slider no longer exists with IOS 13.1.2 - instead you have "Allow Others to Join" (similar to comments above). Before I took the following steps I am not sure that the "Allow Others to Join" was working properly and family sharing was also showing. Family Sharing is no longer showing after taking the following steps and my hotspot now works. Although I have only just done this - not sure if it will last for hours, but I did let my phone go into sleep mode (I didn't turn it fully off) and the hotspot stayed connected.

These are the steps I took (it might be best to do this with an Apple Support person in case I have missed something):

  1. Backed-up my iPhone
  2. Restored my iPhone (back to factory settings - hence the need to back-up first!)
  3. When it restored - I set it up as a New Phone - I didn't log into iTunes and use the back-up straight away.
  4. Select "Don't transfer Apps and Data"
  5. Select "Forgot or Don't have an Apple ID"
  6. Select "Set up later in Settings"
  7. After setting up the other functions i.e. Siri etc. I checked the phone and had the "Allow Others to Join" option. After sliding it on, we tested this on my laptop and the hotspot worked.
  8. From iTunes on your computer - select Restore Back-Up (we didn't do this from the New screen - we did it from the usual iTunes screen.
  9. My hotspot is working (yay!). Will keep the chat posted if I have the intermittent problems and dropping out like some of the other feedback.

Fingers crossed this works and good luck everyone else.

159 replies

Oct 29, 2019 9:35 PM in response to GeraldMcFall

“Not a priority”.. That’s what you love to hear. This is obviously affecting many people, how is it not a priority? We have a ton of skilled nurses and therapists running a batch file I created every other day just to temporarily remedy your 13.1 hotspot issue, so thank you for that amazing glimmer of hope.


How about inspecting what code was changed from 13 to 13.1 and rolling it back since it is obviously broken?

Nov 6, 2019 5:20 PM in response to RazzaCrows

I have an iphone 6s and prior to the ios 13 update, I was able to use the Personal Hotspot to connect my win 7 laptop to the internet. Since the 13.0 update, I am unable to make connection to the internet. The Wifi shows that I am connected but, when I click on a site, it says I have no internet connection. This issue has not been resolved with the last two updates to the iphone. I have tried everything Apple has put on the link to "fix" this problem with the personal hot spot not connecting to the internet, and, their suggestions are obviously not working for most of us. This is extremely frustrating Apple. Please figure out the issue and HELP us out here!!

Jan 14, 2020 7:04 AM in response to RazzaCrows

Disappointing to see such old threads on this topic. I got a new iPhone XR, at which point I finally allowed the upgrade to 13.3 from 12.x. Now my hotspot is broken as others report. Somehow Verizon claims they have no record of issues with iOS 13 causing this. I get the same rehashed - "reset all your settings, throw your phone in the toilet, build it again from toothpicks and aluminum cans then try again".


My Jetpack is fine but I need the data from both devices for my job. Gonna see if Verizon can cancel this iPhone upgrade and switch to a droid if an issue this glaring can sit for over three months without a real fix.



Feb 28, 2020 10:23 PM in response to Hfdcrespo

I don't use my hotspot very much, but when I use it I REALLY need it. Kind of amazing to me that something like this was overlooked before release, especially since it's not like hotspot is some crazy new feature that's still a bit buggy. It's ancient!


This stuff really really frustrates me about Apple. They're rushing pedal to the medal to pump out new hardware, new software, new features, and their quality has suffered. Even worse, they refuse to admit their mistakes. Apple used to stand for quality, I miss those days... I would rather wait twice as long for the next iteration of whatever product and have it actually be good, completely.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hotspot not working on OS 13.1.2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.