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I cant send mail in Apple/Mac mail (v 11.5) but can send via webmail - it is not working on several accounts using Mac mail...but works on other machines in our house.

has anyone had recent issues with sending mail on their Mac desktop?


several accounts cant send using Mac mail (11.5) - stuck in outbox - but works fine with webmail browser..

Posted on Oct 4, 2019 3:07 PM

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Question marked as Top-ranking reply

Posted on Oct 4, 2019 5:02 PM

Hi, have you changed your eMail password lately?


Works sometimes even if you haven’t.


Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.

1 reply
Question marked as Top-ranking reply

Oct 4, 2019 5:02 PM in response to gregoryjpitts

Hi, have you changed your eMail password lately?


Works sometimes even if you haven’t.


Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.

I cant send mail in Apple/Mac mail (v 11.5) but can send via webmail - it is not working on several accounts using Mac mail...but works on other machines in our house.

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