Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

In app purchase

I bought diamonds in a game and the money has been taken out of my account and I have a receipt of purchase but the diamonds have not come thru. This was on Thursday of this week

Posted on Oct 4, 2019 4:33 PM

Reply
Question marked as Best reply

Posted on Oct 6, 2019 3:32 AM

If the purchase was successful (it shows as paid on the iTunes account's purchase history ?) contact the app's developer. If they can't or won't help contact iTunes Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Best reply

Oct 6, 2019 3:32 AM in response to lilee144

If the purchase was successful (it shows as paid on the iTunes account's purchase history ?) contact the app's developer. If they can't or won't help contact iTunes Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

In app purchase

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.