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in-game purchase being made without my knowledge



I recently saw an in-game purchase for some gems over at Genshin Impact being made without my knowledge. i dont use a share apple ID nor do i connect it to multiple device.


I can confirm that money has already been taken out of my bank account but i see no sign of the transaction in my purchase history (cant request a refund) nor have i recieved the said gems in my game.


afterwards, i find that it was categorized as “pending” which left me confused as i already saw money being extracted.


how can i fix this? and how can i ask apple for help?

Posted on Aug 10, 2022 6:03 PM

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Question marked as Top-ranking reply

Posted on Aug 10, 2022 8:14 PM

Speak to Support.


1-800-MY-APPLE


M1 Mac mini, macOS 12.5; Watch, series 5 GPS/cellular, watchOS 8.7; iPad Pro 2nd Gen, iPadOS 15.6; iPhone 12 Pro, iOS 15.6; TV 4th Gen, tvOS 15.6; HomePods, audioOS 15.5.1 and Airport Express w/ Airplay 2

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in-game purchase being made without my knowledge

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