When attempting to use AirPlay to listen to my iTunes library on my living room stereo I get no sound

• How to AirPlay audio - Apple Support
• How to AirPlay video and mirror your device's screen - Apple Support
• If AirPlay or screen mirroring isn’t working on your device - Apple Support

a "lock" symbol

That is normal, and all users see that. It doesn’t concern AirPlay. I think it means that you can’t make changes to that Apple TV device from iTunes over the current network connection.

Did something change on your network?

E.g. if you used different SSID network names for the 2.4 GHz and 5 GHz band, then these subnets can’t ‘talk’ to each other.

E.g. If your devices or router use different firewall settings, then some services may get blocked.

I suppose video AirPlay from the Mac will also fail then? (Either in-app basic AirPlay from iTunes, QuickTime Player or Safari, or AirPlay Screen Mirroring from the menu.)

Hi,

i've exactly the same issue at itunes on a Windows 7 PC. Airplay from iPhone, iPad to Apple TV works fine.

I have 3 Apple TV's and one Homepod at Home. Airplay from itunes to the two ATV 3.Gen. and the Homepod works fine.

Only the Music-Streaming to the ATV 4k doesn't work. No Sound ! Strange: Airplay of Movies from itunes works fine, with Sound !

A few Weeks ago, Airplay to the ATV 4k works fine. The Konfiguration is unchanged, no new Hard- or Software.

Did you find a solution for this Problem ??

Thanks a lot !!

I’ve had the exact same issue for many months. I have a windows dell PC and same issue.

Quite annoying. I was able to get rid of the lock symbol by going into settings on the Apple TV 4K, turning on require password, then deleting the existing password and pressed done. The lock symbol was gone. But with iOS 13, you must have a password and it will auto generate a password if you delete it.

I have two other older Apple TV’s 3rd gen and music streams just fine to them, just not my Apple TV4K.

I had iOS 13.0 BETA and this was an issue then. I got another Apple TV 4K, had iOS 12 on it and worked fine. Then iOS 13 came out, installed it and the same issue.

Several weeks ago, I called Apple, spoke with a senior tech advisor who sent my issue to engineering. I called again for an update and they just told me engineering is aware of this issue and it will hopefully be resources in the next TViOS 13 update. We wait.

I have the exact same issue: I run a dell XPS8700 windows 10. This issue seems to be just the Apple TV4Ks. I have two other Apple TV 3rd gen and it streams music just fine. Engineering is aware and will be coming it with a fix in next TvOS update.

Good news:

i had a conversation with apple engeneers.A few days later: Since today there is an update (13.2 (17k82) for the ATV 4k.

This update solved the problem. Sound from itunes tonApple TV 4k works now !!!

Hope, it solved your problem too !

greetings from Cologne/ Germany

Ramadama

btw...A lock symbol I have also at the atv 4k. Whether that was already there before, I do not know.

Seems as though the new tvOS update 13.2 worked. It was just released and when I updated, AirPlay is now working just fine. Finally!

Yes, 13.2 seemed to do the trick! Thank you Apple engineering for listening! I’ve been dealing with this issue since I was using the beta 13.0. It’s been so long, but feels good it’s fixed!

The lock symbol is still there- it cannot be deleted because you need to delete the entire existing password in settings for airplay- but Apple will not allow not having a password.