Connecting iPhone 7 to 2018 MacBook air

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Level 1

8 points

Connecting iPhone 7 to 2018 MacBook air

I have tried to connect my iPhone 7 to my October 2018 MacBook Air, but receive a pop-up telling me I need additional software. As I am using a 3rd Party adaptor box, with USB A and C, 4K HDMI and SD/Micro SD ports that plugs into both USB ports on the MacBook, I was wondering if this was a genuine request or not? The pop-up doesn’t look quite genuine, there are no buttons in the top left-hand corner to minimise/maximise/close the window, so I am worried that this is been initiated by some sort of software in the adaptor. Thanks.

iPhone 7

Posted on Oct 5, 2019 5:18 AM

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Answer 1

Best reply

green500

Community Specialist

Oct 7, 2019 1:01 PM in response to themoorester

Hello themoorester.

Welcome to Apple Support Communities. I understand that you are getting a message that you need additional software to connect your iPhone 7 to your MacBook Air. I’m happy to help.

Have you updated iTunes? If not, I recommend updating to the latest version of iTunes and then try to reconnect your iPhone.

Update to the latest version of iTunes

Let me know how things go.

Take care.

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Answer 2

themoorester Author

Level 1

8 points

Oct 8, 2019 6:04 AM in response to green500

Hi,

I connected my phone directly to the laptop, via a Belkin cable USB-A to USB-C adaptor, which still asked to install a "patch", even though the iTunes and OSX were up-to-date, which I decided to let it do. It appears all is well as they are both "talking" to each other. My question, I guess, was about the validity of the patch, and whether it was a 3rd-party malicious software.

Thanks for your response.

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Answer 3

Leanne_68

Community Specialist

Oct 8, 2019 7:29 AM in response to themoorester

Welcome back themoorester.

I’m glad to hear that install the patch for your Belkin adapter resolved the issue. I recommend contacting Belkin Support here regarding questions on the patch you installed here: Live Chat, User Guides, FAQs & More | Belkin Support

Cheers.

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Answer 4

sapper

Level 4

1,736 points

Oct 7, 2019 2:42 PM in response to themoorester

Try this: https://smallbusiness.chron.com/connect-bluetooth-iphone-mac-54362.html

or this?;

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Connecting iPhone 7 to 2018 MacBook air

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