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Faith_Dowdle Author

Level 1

8 points

Lost photos

When I got a new phone from the apple Genius bar they had me reset my phone and even though it was backed up, I lost many photos and videos that were important to me is there anyway that I can get those back?

Posted on Oct 5, 2019 9:56 AM

Top-ranking reply

Eric Root

Level 10

684,609 points

Posted on Oct 5, 2019 1:45 PM

If you were syncing photos with iCloud, have you signed into Settings/Your Name/iCloud using the same ID, and turned Photos syncing on? Then allowed plenty of time for the photos to sync? If you go to iCloud.com/Photos using a computer browser, do you see the photos there?

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Lost photos

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