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User profile for user: Renknight
Renknight Author
User level: Level 1
8 points

Suspicious email

When I was creating my new Apple ID on my PC I got an email from appleid@id.apple.com. This email gives me a code to verify my email adress, with will be working for 3 hours. (I verified it) The email is in my language but it starts with something like ‘Welcome’ and ends with ‘Greetings, Apple Support’. Now every email starts with ‘Hello, *my name*’. The font also looks weird. Now I’ getting also emails from

discussions-updates@email.apple.com

Can anyone help me? Do you receive emails from these email adresses?

Thanks in advance

Posted on Oct 5, 2019 2:51 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,597 points

Posted on Oct 5, 2019 3:03 PM

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. You won’t receive a response.


reportphishing@apple.com

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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,597 points

Oct 5, 2019 3:03 PM in response to Renknight

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. You won’t receive a response.


reportphishing@apple.com

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Suspicious email

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