I am trying to set up a new ipad for my husband. He’s never had one and doesn’t need to transfer anything from his android phone. Everything goes well until we get to a screen that says “Enter old passcode” or something like that. He doesn’t have an old number. He tried to enter his current passcode - the only one he has - and gets a message that he has to enter his OTHER code. Help!?!?
If you are setting up a brand new iPad, when you get to the passcode setting option, it's asking him to input either a 4 or 6 digit passcode, then confirm the passcode a second time. It would not be asking for a previous passcode as a brand new iPad wouldn't have one.
What is on the iPad screen at this moment?
New iPad as in just out of the box new? Or is this an iPad that has been previously used?
Is this a refurbished iPad, as opposed to a brand new iPad?
Sorry - been away for a few days. I got in using his apple id, then it asked me for the passcode, then it came to the “Enter Old Passcode” screen. I entered his passcode again - he only has one - and this shows up. I ordered this from Best Buy and it came completely packaged like a new one. This is what I’m getting:
No, it’s supposed to be brand new. Last night after I sent my reply I tried again to get past the passcode screen, and all of a sudden it worked. After I entered the passcode once, it didn’t take me to the screen I took a picture of, and it’s no longer saying the set-up is incomplete. I have no idea why the 10th time I tried to do exactly the same thing it worked, so I’m not sure if it’s really fixed or not. Technology can be so frustrating!!! Thanks for your help.
Brand new
Set up new ipad without copying from another ipad, iCloud account or Android device
