Notes not syncing or uploading to iCloud After iOS 13 Update

I'm having an issue where, after updating my devices to iOS 13, notes from the Apple Notes app are either not syncing, randomly syncing, or syncing only after a prolonged delay (e.g. days) between my iPhone and iPad. I've tried signing out and back in to iCloud and have removed and reinstalled the Notes app on both devices. I've ensured that the OS on both devices has been updated to the current version. Interestingly, If I have the notes app open on my iPhone, I still get the notification in the dock on my iPad that the notes app is open on my phone, but the notes still fail to sync, or at best, some notes randomly sync hours or days later, between the two devices. I noticed that if I create a note in the notes app through the iCloud website, the note downloads to both my devices immediately, but notes created on my devices fail to upload.


Has anyone else had this issue and found a solution? Is this a known bug in iOS 13, similar to one with the Reminders app (which I don't seem to be having)?

Posted on Oct 8, 2019 3:55 AM

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Posted on Oct 14, 2019 7:44 AM

Update: It works now! It's syncing on all devices and working as normal. The first time to sync across platforms took about an hour, so give it time the first few times when you update notes on a device and are waiting for it to show on another device(s).


All I did was exit/quit my notes on all the devices, shut down (not restart) the devices, turned them back on, and then opened up notes. From here I created a new note on each device and called it "New Note From [device]" to see if it would populate on the other devices. It did. Then I typed in each of the bodies using a different device to see if it would sync in the reverse order. For example, a note created from iPhone was titled "New Note From iPhone" was updated in the body of that note from the MacBook. I just wrote "this sentence is written from the MacBook." Then I saw it update on the iPhone and iPad accordingly. This first update took an hour but now new updates are syncing within minutes.


If the shut down and turn on method described above does not work for you then I suggest logging out of your iCloud accounts on all your devices and then proceed with to exit notes, shut down the device, turn it back on, re-log into iCloud, open up notes, let it populate the notes from the cloud, and then test out the syncing with the method aforementioned.


I hope this works for you too. Good luck!

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537 replies

Oct 22, 2019 7:15 PM in response to migueleh

This doesn't work for me. If I use the iCloud browser view, I can update it and it pushes changes to both my phone and Catalina install on my Mac Mini. If I update the other two, the changes aren't pushed back. This happened after unchecking and rechecking sync-to-iCloud on my iPhone Xs Max. It appears that for devices that are syncing, they're only syncing in one direction, so for the moment, I'm only updating notes using the iCloud browser view, under the assumption that the master copy is in the cloud.

Oct 22, 2019 11:16 PM in response to migueleh

Sorry to say the issue started before. I experienced iOS not syncing up to iCloud at 13.2 and not syncing from Mojave to iCloud/iOS.

Some suggest it started with Catalina/iOS13, others say it went away after updating to Catalina.


For me, it began with iOS13, and only restarting iPhone works. For a while.


There is little awareness, and no recognition that I can find on Apple support site other than standard things to try:

https://support.apple.com/en-us/HT203521

Oct 25, 2019 4:46 AM in response to Jonathan Wickens

Are you sure this icon is not just telling you that this particular note has an attachment of some type, rather than being pure text?


In general, for me, my situation has removed the same - since the Catalina update (and not the iOS 13 update) modification to notes, or new notes, in 'Notes' on my two MacBook Pros and on my iPhone do not get uploaded to iCloud. But things work the other way. So I am now trying to working always from Notes in the iCloud interface. Any changes I make in the web interface DO sync, virtually immediately, to my MacBook Pros and my iPhone. But it is irritating to have to work like this.

Oct 27, 2019 10:18 AM in response to smccorkle13

Same issue for me for more than a week.

Just spent 1,5 hours on the phone with Apple support team: solution found!


  • I had to create a new user on the MacBook (just call it "test"), connect to iCloud, and sync the notes.
  • It reenables the lost connection from the MacBook.
  • Once it works you can go back to your normal user and try again. And you can delete the "test" user.


Hope it works for you too.

Oct 27, 2019 5:36 PM in response to smccorkle13

This turned out working for me, for now: https://discussions.apple.com/thread/7720480?page=4

Finally found a solution for this after months of trying various different things. (Tried pretty much every solution, individually or in combination). What finally worked for me was:

Making sure that all internet accounts had synching off for notes (including iCloud) in the system preferences
Going to /users/[name]/Library and doing a search within that folder for any file containing “Notes” in the name.
matches were found in both /users/[yourname]/Library/Containers AND /users/[yourname]/Library/GroupContainers
going to /Library/Caches and selecting all and moving to trash
Selected all such files, threw them in the trash.
Empty trash
Reboot
Open Notes
Turn on synching for iCloud

Presto! It worked! For the first time since I installed Sierra pretty much, it finally worked on my computer again! So I’m not sure which file it was exactly that I deleted that did the trick, but my best guess is that deleting the notes related files in “containers” is not enough, you must also go after the related files in “group containers”.

There we go! Hope this helps somebody else!

Nov 2, 2019 5:00 AM in response to smccorkle13

it’s working now.


I‘ve had the same issue. Notes were not syncing, esp. uploading on my iPhone as well as my iPadPro after updating to iOS 13.


The issue was, that on another one of my eMail accounts notes syncing was enabled beside mail.


Check under “Password and accounts” that none of your email accounts (beside your iCloud account) has notes sync activated.


After deactivating the notes sync in one of my other accounts everything went well as before.


Nov 4, 2019 6:18 PM in response to pg2001

Looks like data integrity issue...

No need to switch-off iCloud accounts completely, just Notes...

  1. Enable Notes on My Mac (Notes-Preferences-Enable on My Mac) to save locally first.
  2. Select All iCloud notes (Command-A), click (keep clicked) and slowly drag into On My Mac, Notes will freeze for a while till transfer complete, so all notes will be in On My Mac (To preserve folders, must create same folders in On My Mac and drag folder by folder.)
  3. Disable Notes switch in iCloud on Mac and all devices so iCloud records disappear from Notes
  4. Then in Apple-ID -> iCloud -> Manage Storage -> Notes ...Delete all data
  5. Then enable iCloud Notes switch on Mac
  6. Then repeat drag back into iCloud (must be empty = 0)
  7. Then enable iCloud Notes switch on all devices so all notes become in sync again

Nov 11, 2019 2:38 PM in response to smccorkle13

As of today, it appears that Apple has done something to fix the problem of Notes not uploading to iCloud/not synching with other devices. It worked perfectly this morning and worked late this afternoon, which is the best it has been since the problem arose. Apparently it was a glitch with iCloud, because as far as I can tell there was no fix to iPad OS, ios 13, or Catalina.

Nov 17, 2020 4:43 PM in response to smccorkle13

Hi everyone, I had the same issue and I was on the phone with a senior apple customer service employee. Here is the solution that took 2 minutes:

Root cause: Problem with the local keychain files that created a bug which blocked the syncing of notes and several more components from icloud to macbook.

Downside: Your saved passwords in the keychain will be deleted (you can make a local copy though)

Solution:

0 Log out of Icloud (System Preferences > Apple Id > Overview > Sign out (bottom left)

1 Go to main desktop

2 Next to apple sign at the top left you will see Finder | File | Edit | View | Go | ..

3 Press "Alt key" and Click on "Go" at the same time (This enables viewing extra sections)

4 Click on "Library" (After "Home" before "Computer")

5 From Library Folder Find "Keychains" Folder (After "Keyboard Services" before "Language Modelling")

6 Select everything within this folder (1 folder with a funny id, 2 or 3 login.keychain files)

7 Right click and selected items and choose "New folder with Selection" (This is where you are creating a local copy for backup)

8 Name the file however you want and save it where ever you want

9 Delete the selected items (not the newly created copy folder)

10 Shut Down your computer

11 Turn your computer on again

12 Sign into icloud from system preferences

And thats it!

I asked if I should move back the backup folder that I created back to the keychains folder and he advised me not to do it. Which makes sense right, that was the root cause of the problem.

I had my passwords saved on google cloud as well, so I was able to get them back easily.


I hope this helps!

Best of luck


Nov 24, 2020 2:14 PM in response to cat-girl

I think keychain is embedded in the mac os, maybe you arent using the keychains icloud services.

In any case, I would suggest you to call the customer service, your mac still has warranty and maybe your issue can be solved with an easier solution. There were many other things we tried with the customer service before reaching to this last resort.

Best of luck!

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Notes not syncing or uploading to iCloud After iOS 13 Update

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