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Notes not syncing or uploading to iCloud After iOS 13 Update

I'm having an issue where, after updating my devices to iOS 13, notes from the Apple Notes app are either not syncing, randomly syncing, or syncing only after a prolonged delay (e.g. days) between my iPhone and iPad. I've tried signing out and back in to iCloud and have removed and reinstalled the Notes app on both devices. I've ensured that the OS on both devices has been updated to the current version. Interestingly, If I have the notes app open on my iPhone, I still get the notification in the dock on my iPad that the notes app is open on my phone, but the notes still fail to sync, or at best, some notes randomly sync hours or days later, between the two devices. I noticed that if I create a note in the notes app through the iCloud website, the note downloads to both my devices immediately, but notes created on my devices fail to upload.


Has anyone else had this issue and found a solution? Is this a known bug in iOS 13, similar to one with the Reminders app (which I don't seem to be having)?

Posted on Oct 8, 2019 3:55 AM

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Question marked as Top-ranking reply

Posted on Oct 31, 2019 6:12 PM

Hi all,


I have resolved the issue.


I have had the same problem as everyone  - Notes not syncing between my iPhone, iPad, MBA - all with the latest OS. I tried everything recommended and ended transferring all my notes to sit on my iPhone - then deleted all notes out of the iPad and MBA and switched iCloud off for Reminders and Notes on all three devices.


I then backed up my phone so at least I had a copy of my notes (I used iexplorer to look into the backup to make sure all of my Notes were there).


I periodically switched iCloud back on in the iPad and iPhone and attempted to create notes and see if they would sync. They did not. My wife created a note on her phone and shared it with me - and that synced as we both made changes, although it was not instant as it had been prior to the iOS upgrades.


So until yesterday things were still not working.


Then I did the following:

  • switched off iCloud again on all devices.
  • deleted all notes on the iPad, MBA and deleted any notes in the 'recently deleted folder'.
  • logged into the iCloud account to access Notes via the browser and deleted all notes/folders - including notes in the recently deleted folder.
  • The only notes left were the 480 notes I'd transferred to the 'On my iPhone' folder on my iPhone. If you don't have this option in Notes you have to go to Settings/Notes and switch it on.
  • Then I did this (this is what I think resolved the issue). I went to Settings/Passwords & Accounts/iCloud/iCloud/Manage Storage - and I looked down the list to see how much data Notes had stored in iCloud (obviously it should be zero as I had deleted all Notes out of iCloud). It was 2.2GB - ranked 5th after iCloud Drive, Photos, Messages, Backups. Obviously something was jammed in there.
  • So I swiped left and the option comes up to Delete Data. I hit that option and I think it says 'This will delete all Notes in iCloud and on you iPhone' - I say yes or OK or whatever it asked. It didn't delete the Notes I had 'On my IPhone' - but I guess it deleted whatever was stuck in iCloud.
  • I waited for 30 minutes. Then switched on iCloud on my phone, and tested making notes on my phone, and in iCloud via the browser and it all synced immediately. I then added my iPad - and the same - all synced immediately - then added my MBA and notes synced immediately between all four. I then copied a folder from my 'On my iPhone' folder - to the iCloud folder - and it immediately synced the folder and all the notes it contained between all my phone, iPad, MBA and iCloud. I then copied all the folders - and all other notes have now synced between all devices. Each account has 480 notes.
  • If you are going to follow these instructions the only thing I would do differently is use my MBA to hold all the notes in the 'On My Mac' folder. If you don't have this folder you have to switch it on in Preferences. It is easier to use a mouse to move folders around.


I'll report back if I have any problems, but it seems I have resolved this issue.


Good luck all.

Similar questions

537 replies

Oct 14, 2019 9:29 AM in response to alanmellerick

I have the same problem with Mojave.

Also, while trying to apply some of the tips in this feed, somehow my calendars migrated from my Mac to iCloud, while I only synced through iTunes, leaving nothing on the Mac. iCloud was never activated for anything other than Notes on any of my iOS 12 and 13 devices, but when I tried to upgrade Reminders, everything became worse. I had to reload my Calendar backup on my Mac four times before I gave up and switched Calendar to iCloud. Contacts never synced properly, so now I am still syncing that with iTunes.

Hope this does not make things complicated, but imho this problem lies on the iCloud/Mac side, not on the iOS side.

Oct 14, 2019 11:13 AM in response to mwellman1995

I've done some rigorous testing and my conclusion is that current notes syncing behavior is simply erratic. I have 6-7 devices on which notes used to sync and ever since installing Catalina on my first computer, every device synced only partially. All devices now have a different total number of notes. Difference is around 5-6 between devices, but still not satisfactory.


The most frustrating part is that the most important document/note I've been working on all day yesterday after all somehow ended up in deleted items... And that, I know for sure, is not an operator error.


It doesn't look like a server issue, like many suggested. It seems to be in the software, so, I guess, we need to brace ourselves for quite some time, until updates come out.

Oct 14, 2019 1:21 PM in response to adobe.jazz

adobe.jazz wrote:
ever since installing Catalina on my first computer, every device synced only partially. All devices now have a different total number of notes. Difference is around 5-6 between devices, but still not satisfactory.

Agreed, the Notes not syncing issue got really bad right after installing Catalina to my back up MBP15r (Saturday night), caused a slew of other issues to my machines and mobile devices so I logged that MBP off and turned it off.


A few days later (this morning) syncing returned to somewhat normal.

Oct 14, 2019 4:19 PM in response to smccorkle13

Same problem here, but since updating to iOS 13. In fact, I updated to Catalina to see if the issue would resolve itself. Talked to apple, they gave all sorts of solutions (all of which I tried). None of them worked. Notes sync to the Mac if I edit or create on the iPhone, but not the other way around. Sometimes it takes 5 hours to sync. Apple should address this in an update, doesn't seem to be user fixable.

Oct 14, 2019 7:20 PM in response to smccorkle13

I have noticed laggy updates too in Notes after iOS13. The one I have noticed the most is where I have one note that I will update from different devices, most commonly between an iPad and an iPhone (all on the latest iOS). Sometimes on a computer too.


I just did a test where I had the same note open on the iPhone, iPad, and in a browser based iCloud session on a Mac running Catalina. I added a few words in that note from each device. The iCloud text showed up on both the iPhone and iPad right away, but the iPhone and iPad text took a while to show up on the other devices - and in fact even now 15 minutes later the iPad still does not show the iPhone text.


Weird!


Oct 15, 2019 6:10 AM in response to mdeonte

I can confirm this solution works.

I am on iOS13, and none of my new notes made on my iPhone were being uploaded to iCloud. Mac to iCloud and iCloud to Mac on the opposite, were working fine.


I launched the iOS Reminder apps (which I never use) and got the upgrade screen as indicated in mdeonte's post. I tapped "upgrade now" and right after I could see my phone notes being uploaded to iCloud. To verify this, go to the Notes app on the iCloud website and check if the contents are the same there than on your devices.


Thanks for the solution mdeonte. This is obviously a bug though, I hope Apple is on the ball with this.

Oct 15, 2019 6:36 AM in response to smccorkle13

In my case, since I didn't even had the Reminders app installed, I had to download it and launch it. Immediately after, Reminders showed me a slide-in modal, with guidance explaining that Reminders needed to be upgraded to continue working. I just tapped the button to upgrade, and I was done. I just did it on my wife's phone and saw the same screen as well.


This screen probably appears under certain conditions when you first launch Reminders in iOS13. I don't think you can trigger it manually, maybe uninstall and reinstall the Reminders app?


In any case, that step in the Reminders app seems to be impacting Notes iCloud sync in some way... :/

Oct 15, 2019 7:14 AM in response to hc2008

Actually I believe it’s not as simple as that, folks are reporting a whole range of behaviours. In my case, iPhone and iPad and iCloud (via browser) are now all fine sync both ways (but much slower than before ios13) but the moment I put my MAC in the loop (notes on Mac) the sync breaks, which makes it seem (at least in my case) to be a Mac/iCloud problem

Oct 15, 2019 7:16 AM in response to tomakun

Please, can you tell me which iPhones you are using?


I deleted and downloaded Reminders on my SE (iOS 13.1.2), and never saw an update option. Sync works on Reminders from iPhone to iMac (Mojave), but Notes refresh (instantly) from iMac to iPhone only (not using iTunes or Safari).

Opening iCloud in Safari does do something, but I cannot find out what, exactly. Did not help me for Notes (or Contacts, which is a total disaster, and always has been; backups at hand, and never satisfying, losing per person ringtones, etc.).


Thanks

Oct 15, 2019 8:34 AM in response to tomakun

Careful, it did seem to work for me. I did exactly this (while on the phone with Apple Support and reading this forum). It synced everything, but then I created a new note (from iCloud.com), and it happened again, no syncing on the iPhone, Mac working just fine. So it might seem that it works at first, like reminding the iPhone it needs to sync, but it stopped working after a minute for me.

Notes not syncing or uploading to iCloud After iOS 13 Update

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