Level 1

28 points

macOS Catalina TV app not showing my iTunes library

I updated my MacBook Pro to 10.15 (Catalina) today and the new TV app isn't showing me my iTunes library, which includes a very large number of movies and TV shows. The Library tab shows empty placeholders for the 18 movies that I had downloaded, but no actual movie thumbnails, just the movie names and an empty box for each one. Oddly, the Watch Now tab shows my recently played and purchased movies and TV shows, and if I search for a movie that I own I get a movie page with a Play button, so it knows I own the movie. I tried signing out and back in to iCloud and rebooting, but nothing helps.

MacBook Pro with Touch Bar

Posted on Oct 8, 2019 8:04 AM

Top-ranking reply

Mark Rudow

Level 1

49 points

Posted on Nov 2, 2019 3:17 PM

I had similar problems and found a solution via apple support call The problem was with my login items. I shutdown and restarted in safe mode. (Hold shift key while restarting until login screen appears) After opening the TV app, all the thumbnails appeared. I then removed my 4 login items (AdGuard, Dropbox, Clean-myMac, and Audio Hijack Scheduler) and restarted in regular mode. All the thumbnails were populated in the TV app. I'll be adding back the startup items one at a time to see which one it is.

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142 replies

TadMarshall Author

Level 1

28 points

Nov 3, 2019 7:29 AM in response to bobos73

Thanks for the suggestion! I have no restrictions set, so there is nothing to remove. Still dead ...

earl164

Level 1

13 points

Nov 4, 2019 10:02 AM in response to livingthelava

I tried that and it failed. I also did the reinstall with the help of Apple and no luck with that either. Just as an FYI.

Nov 4, 2019 10:02 AM in response to Ankush Narula

There was a time when sending an email to someone if front of you took about 20 minutes. I learned patience what back then.

Nov 5, 2019 6:40 PM in response to hubieburns

Thank you so much, I had the same problem and I did exactly what you said and it worked for me.

bobos73

Level 1

8 points

Nov 6, 2019 5:25 PM in response to TadMarshall

In short, after a very long time on the phone with a senior apple advisor, reinstalled mojave on all my macs.

what a joke...

Nov 6, 2019 6:21 PM in response to TadMarshall

Are you able to change your password at Apple ID?

Nov 15, 2019 3:29 PM in response to liverough

That is a possible option for some and worth attempting. I tried it but it did not fix the issue for me. Instead, I just have some old junk showing up in my purchased feed.

Nov 15, 2019 5:42 PM in response to liverough

Glad that worked. You must have missed my posting back in this thread as my solution also.

Dec 5, 2019 6:31 AM in response to TadMarshall

Yeah - that was me with the Windows machine running iTunes. :)

Dec 12, 2019 6:10 AM in response to TadMarshall

Very good information, I appreciate the update.

bkfoster

Level 1

9 points

Dec 24, 2019 5:20 AM in response to TadMarshall

Checking in to see if anyone has gotten any updates from support? Still no change on my end. :-(

Njordy

Level 1

8 points

Dec 25, 2019 1:04 PM in response to Ankush Narula

Well, they better be. It's been 3 months since we were cut off of our purchases. It's unacceptable.

Dec 25, 2019 2:16 PM in response to Njordy

Fully agree with you.

Jan 15, 2020 4:23 PM in response to Ankush Narula

Great news! Thanks for the update.

bkfoster

Level 1

9 points

Jan 15, 2020 6:11 PM in response to Ankush Narula

Just updated to the newest beta. Still nothing, but hopeful that after several months they have finally acknowledged and figured it out.

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macOS Catalina TV app not showing my iTunes library