catalina killed my MacBook pro

Hi all I have a 2014 MacBook Pro. Was running perfect with Mojave last night. I started the upgrade to Catalina and it’s now dead.


install process started ok and it got to the point of reboot. Now all I does is show the flashing folder with a question mark.


there are no boot chimes. I’ve tried to boot to recovery and that doesn’t work. Today I created a usb stick to boot from. Come home tonight and tried to boot with option key held down and it still doesn’t boot.


my MacBook is toast...

MacBook Pro Retina

Posted on Oct 8, 2019 9:27 AM

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Posted on Dec 20, 2019 6:02 PM

Hey Paulfromuc,


Don't know if you got it figured out but had the same thing happen to me today with my 2015 MacBook Pro. Just didn't work. So I created Mojave boot on thumb and rebooted option+command+R to get into internet recovery and through Disk Utility erased both Macintosh HD and Macintosh Data and deleted the data volume (both volumes a construct of Catalina) and rebooted off thumb and was prompted to installed Mojave. Catalina currently seems pretty buggy but works well enough on my 2018 MacBook Air. I'm happily running off Mojave now (on the Pro) with no problem.


Steve

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145 replies

Nov 9, 2019 4:47 AM in response to paulfromuc

Hi guys.

I have a 2018 MacBook Pro touch bar.

the Catalina update has completely wrecked my machine. After the update was complete it said to restart. It did.

After that there was pretty much nothing. No response to the power button. No response to the machine being charged. No response to any keys being pressed. Instead the fan kept going on and off for different durations of time. My machine got really hot too.


Please could someone tell me in basic terms if this means my MacBook is completely useless or that there is a chance of it being fixed. It wasn’t backed up but at this stage that’s the last thing I’m worried about. I’m just terrified that the technicians will say that there’s nothing that they can do and I will have to spend thousands of dollars on getting a new machine.


I cannot believe that Apple can release an update and that it would completely wreck a machine, with them taking zero accountability. This sounds like this is against the consumer protection act and it sound like this kind of thing could be taken to court. Im a freelancer, so this machine is my bread and butter and the way I make my living.

Nov 10, 2019 7:43 AM in response to paulfromuc

has any one at all been able to isolate the the one common denominator for all of these issues? I have a mid 2015 and upgraded and haven't had any issues with the upgrade. I started the upgrade and walked away. When I came back everything was working as it should. Are there different install packages? Is there a problem with the delivery of the install package? has anyone been able to parse this out?

Nov 10, 2019 8:44 AM in response to DwainC

Well my Mac was a 2018 2.2 GHz Touch Bar Pro... if anything this machine should have dealt well with the update. But it left if completely dead and non responsive.


The questions I am asking now are more along the lines of who will be taking responsibility for this? What rights do we have as consumers? The update and the software come from the same manufacturer. I refuse to believe they Apple can just shrug this off and leave us all with huge bills to pay and unresolved questions. Am I alone in wanting to fight this right to the end?

Nov 11, 2019 1:12 AM in response to GraemeVJ

I think unfortunately due to the absolute denial of the problem from Apple it looks like it will have to be another law suite like the one that was done for the MacBook Pro keyboard debacle.


Of those people who have been effected I wonder if there is any geographical correlation which might link to my previous thought that there could be a dodgy image of Catalina on one of the apple servers.


I'm surprised this thread has survived. I tried to collate feedback on the nature of peoples problems with Catalina and the moderators deleted the entire thread.

Nov 12, 2019 8:33 AM in response to DaveGarratt

Nice line of thinking. You could be right. My location is Netherlands...replaced my old 2012 pro and kept it as a hobby project. The new macbook upgraded without a problem likely from the same image as the old one as it was upgraded from the same location. On the died macbook retina 2012; Tried to downgrade by erasing the hard drive and re-installing sierra. To no avail, it simply stops after a couple of minutes. Thought it was the heat sink so removed it and replaced the thermal paste; same problem, it switches on but screen turns black after about a minute. Story continues....

Dec 12, 2019 11:55 AM in response to mimot13

Thank you for sharing. Unfortunately I had a very similar experience with a 2017 MBAir and have lost a device only 9 months outside of the warranty period. Left with an usable device whose cost to repair to replace ratio made it an unreasonable to do anything but properly dispose of the device.


i really do not understand Apple’s response to this issue. I chose to replace my device with a lower cost non-Apple option for now out if need. I am very wary of purchasing a replacement device from Apple as a direct result of their mishandling of this known issue.


I realize the problem most likely only effects a small number of known customers who chose to upgrade and perhaps that number may grow in the future and Apple may take a more proactive position, but to be treated in such a way by Apple is very unsettling.

Dec 20, 2019 7:56 AM in response to Apple-Oh

Hello,

I've asked support team in an Apple-Store about the possibility to flash (re-initialize) the EFI on my MBP. Answer unfortunately was clear : "we don't have any tool to flash the defect circuit.. Apple can't do it. No way.". It seems to be very difficult to discuss with an Apple's technical manager to have a clear and fair diagnostic about this issue. My impression actually is that "Apple don't want to hear our complains"..?

Our difficulty is due to the fact that we are spread over many countries but just a very few in one location. Put all cases in a whole and unique transmission to Apple could help ? Question : who would be the right destination manager ?

Cheers.

Dec 20, 2019 8:22 AM in response to ApolloGrace

Plausible, yes, but I had a somewhat similar experience with a 2017 MBAir, upgraded to Catalina, device operated normally and then I experienced a fan noise, I had never experienced, battery drained nearly instantaneously, I put the device to sleep, plugged it into the Apple MagSafe charger, when I returned to the device it was dead, would not turn on, would not charge, I took it to an Apple certified repair shop (not an Apple store) in Bellingham WA and was informed that it must be the motherboard but they could not tell because they could not get the device to operate to run diagnostics. I called Apple customer service and though the apple customer service representative was a cordial individual I was continuously made to feel as though I simply did not have the technical/engineering expertise to grasp the fact there was simply No Way a Software Update could cause my issue. But, if I wanted to pay an estimated $500 to Apple they would diagnose my problem but it was possibly caused by moisture damage, such an assertion by an Apple representative over the phone who had never even looked at my device as a comically sad attempt at gaslighting me. The whole ordeal remains very unfortunate for me as I am now left with a 2017 MBAir device with a poor return on my investment for repair versus replacement cost. Yes, I could purchase a new Apple device, and I have left them sitting in my Apple online store “shopping basket” several times over these last few weeks only to not make that final click and purchase the product, I simply do not trust Apple to reasonably stand behind its devices and software. Finally, additionally, there are real world human costs to and even the loss of lives of workers and child laborers when companies like Apple, who through their business practices build in obsoletion of their products through both intentional and unintentional behaviors.

Dec 26, 2019 12:22 PM in response to lkrupp

Why so hostile lkrupp?


Thanks for answering my questions regarding warranties/reliability guarantees of software products by Apple or anyone else.


I am not aware of how many devices have been effected, that’s why I asked the question. As others have stated here, folks who appear to have some reasonable amount of expertise regarding software/hardware engineering, Catalina appears to be harming some number of devices. It seems thoughtful to ask if that number of devices is known. I had hoped my lottery analogy would imply that the odds are long a device might be harmed. But consumers are still apparently being harmed.


Regardless of the number of devices, I guess I just question why it would need to be as bad as a 737 Max nosediving into the ground before a manufacturer decides to admit there might be a glitch somewhere in its software.


So, again, for those of us whose devices were rendered unusable immediately following an installation of Catalina, the coincidence is pretty tough to take while analytically unwise to invest in a repair.




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catalina killed my MacBook pro

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