You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

PDFs won't open since Catalina

After updating to catalina, i noticed that all of my PDF icons changed to Affinity Photo. when I went back in to change the default to Preview, it took care of that issue, but now nothing is opening at all. Preview opens, but the PDF does not. i now cannot open PDFs at all. Is anyone else having this issue or know of a workaround?

Posted on Oct 8, 2019 10:57 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 27, 2019 10:42 PM

OK. Same issue here I think... Recently I noticed all PDF file icons were defaulting to to Affinity Photo. I used "Get info" on one PDF file and used the "Open with" to reassign to Preview by default, and then hit "Change all". PDF file icons started showing up as Preview again, but trying to open any PDF resulted in Preview getting focus, then a few seconds of nothing, followed by Finder animating the file icon as if it was opening, then nothing... not even an error. Restarted. Nothing. Did some disk first aid, nothing. Hitting space for a quick preview of a PDF worked fine, reassigning PDF's to another app worked fine, reassigning back to Preview and nothing. Opening other image formats in Preview worked fine (jpg, png), opening PDF's in other apps worked fine. I did some of the suggestions listed here, deleting Preview preferences and also the Preview Container directory, logged out and back in again and still no improvement. I created a new test user and logged in – PDFs opened fine in Preview there! Hmmm... It felt like a securities/permission type bug so logged back into my own account (PDF's still failed to open in Preview) and followed https://support.apple.com/en-gb/HT203538 Initially after following the steps and logging out and back in, still no luck. I gave up at this point, and tried to get on with some work. About an hour later I had to restart as a couple of apps were now unexpectedly starting giving the pinwheel of death opening files. After the restart, PDF's were opening again in Preview! I'm going to assume the guidance to "Reset permissions" procedure in Finder followed by a:


diskutil resetUserPermissions / `id -u`


...may have done the trick, and just required a full restart and not just a logout and login again, however at some point in desperation I did also try a:


/System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -kill -r -domain local -domain system -domain user


...so can't be 100% as to what the fix may have been. Good luck!

117 replies

Oct 28, 2019 8:33 PM in response to mdebernardi

Well... I can open pdf's with Catalina Preview, but not search/select OCR text, in scanned to image+OCR text with Abbyy FineReader AFTER I upgraded to Catalina (files that were scanned before can be opened well).


I tried your commands and... nothing happens... Only Adobe Acrobat reader wouldn't work anymore. Now reinstalling it...


(Apple, please!! Fix this mess!!!)

Oct 29, 2019 9:43 AM in response to Luis Sequeira1

Here is something you may try:

in the Finder, press

command-shift-G;


paste the following into the text box:

~/Library/Containers


drag the com.apple.preview folder out of the Containers folder (put it in the desktop for now).

Restart your mac or just log out and back in. See if Preview starts. If all is working you can drag folder from the desktop the trash.


This Worked for me- thanks


Luis Sequeira1 wrote:

Here is something you may try:
in the Finder, press
command-shift-G;

paste the following into the text box:
~/Library/Containers

drag the com.apple.preview folder out of the Containers folder (put it in the desktop for now).
Restart your mac or just log out and back in. See if Preview starts. If all is working you can drag folder from the desktop the trash.

This worked for me- please note- after rebooting- it took about 30 minutes to run a setup - Thanks

Nov 5, 2019 5:15 PM in response to luthfiaditia

I forget which reply I used as a fix but basically followed the following advice:

Finder window - command-shift-G type: ~/Library/Containers find com.apple.preview and I dragged to the desktop.

I restarted MacBook pro. Preview now apparently works and I can open pdf's in Preview.

The advice concluded with trashing the desktop if this worked... which I will do since all went well.

Good luck!

Nov 7, 2019 9:24 PM in response to mdebernardi

The problem seems to be with the Desktop. If a pdf is downloaded directly to a folder (that's not on the Desktop) it opens fine in Preview. However when dragging the file out of the folder back to the Desktop the problem reoccurs. To delete error file from the Desktop: Finder>File>Hold Option key>Delete immediately...

Nov 18, 2019 7:47 PM in response to mdebernardi

Yes, I've had PDFs failing again to open in Preview a few days ago... I ran:


/System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -kill -r -domain local -domain system -domain user


Rebooted, and all was well again. Something certainly seems to be occasionally causing issues with the launch services register.

Nov 18, 2019 8:33 PM in response to garycmartin

My original posting about Preview app not opening PDFs appears to have gone into the ether.


However, my problem is that my PDFs (Genealogical records) amount to some many thousands of pages (eg. 170 MBs to over 156,000 pages of 374MBs) and Preview just will not open them (it goes into not responding requiring a force quit command).


If I go to Adobe Acrobat Reader DC they will open almost immediately!!


These files previously worked well with Preview in the older systems but since Mojave & Catalina I have had to resort to using Adobe Reader - much preferred the older method and look of Preview.


Much smaller PDFs that I may have, work OK with Preview (ie, jpg, png.)


I have tried all the tricks recommended above like re-setting permissions etc even spending some time with Apple techs on the phone including screen sharing but..............


Very frustrating


Nov 27, 2019 4:14 PM in response to MTJenner

I followed the directions to correct displaying PDF messages which solved the problem

BUT

Whenever my computer logs out based on the System Security Setting to log out after X Hours of no activity, PDF files no longer open when I log back in and I need to restart computer to be able to access PDF files.


Second issue: I can no longer Print a document to a PDF file - Using Preview Application.

Terry

PDFs won't open since Catalina

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.