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iMac keeps crashing after Catalina upgrade

I have a 2019 iMac (Core i9, 64GB of RAM, Radeon Pro Vega 48, 2TB SSD) that I upgraded to Catalina. I thought everything was working fine until I stepped away from my computer for about half an hour and came back to the log in screen; upon logging in, it said my computer had restarted. Submitted the crash report to Apple. I thought it was a glitch. Kept working, then later on, same thing happened. Stepped away, and came back to the same thing. Submitted the crash report to Apple again. Then it happened again. And again. And again. Today, same thing; computer keeps crashing, over and over and over.


I've changed nothing in terms of hardware or software between yesterday and today (or since I set up this iMac a few months ago), except for upgrading to Catalina. Under Mojave, there were no issues.


If anyone has any idea how to resolve this, that would be greatly appreciated!


Below is one of the many, many crash reports, but they all look similar in terms of it seeming to be related to com.apple.WindowServer:


iMac Line (2012 and Later)

Posted on Oct 8, 2019 5:53 PM

Reply
1,351 replies

Oct 21, 2019 12:19 PM in response to brettalton

I too had the same issues with the RAM though I have not been able to get the Apple RAM and OWC RAM to work together. Separately they work great, but together I get crashing and processor issues.


I did test with Geekbench and Novabench, both showed that with both the Apple RAM and OWC RAM the processor ran much slower.


Im currently running with just the OWC RAM.

Oct 22, 2019 4:50 AM in response to mrbofus

I have found a remarkably simple workaround for this problem. Like everyone else, my MacBook Pro crashes with eternal monitors after 1 -3 minutes of sitting idle. From what i have found, this is due to USB to HDMI (DVI, SVGA, etc) adapters and docking stations going to sleep or low power mode after a few minutes of static content. So, simply change the Desktop Background to change every minute so the adapters do not go to sleep. Trivial and simple, but so far seems to work on my system. Please note: you must set this to one minute on every monitor and not just your primary. System Preferences -> Desktop & Screen Saver, Desktop (tab), change picture [every minute].

Oct 22, 2019 6:03 AM in response to GW1921

It appears that Catalina not only has updated to 64bit native but also the drivers have too. Noticed the BT one has been updated from Mojave and is the root issue why some of the BT devices (eg WM1000-XM3) are pairing intermittently - the suppliers have not changed anything. Reading this and other similar posts, Apple have massively goofed up.

Oct 22, 2019 6:26 AM in response to davinity275

Looks like my iMac saw it through - it knows what we're trying to do, i.e. prevent it from crashing. It continues to crash. The wallpaper changing trick didn't fool mine at all. I'm back to typing or moving the mouse frantically when waiting for a build to compile or just letting it reboot periodically.



[Edited by Moderator]

Oct 22, 2019 6:48 AM in response to drdaz

Yeah the mod was funny, had to read twice what I wrote ;)


Well, I've got a 128GB OWC RAM and other than that I've got two external monitors connected via USB-C and an Apple USB-C to DisplayPort adapter. Maybe it's one of these at fault but I've been using these for years.


Apple perhaps need to use TimeMachine, go back in time and revert all their code to how it was a few months ago. Problem solved.

Oct 22, 2019 6:49 AM in response to mrbofus

Similar issue with my 2017 iMac, video card Radeon Pro 560 4 GB (not sure if that qualifies for pro Vega). Particularly I'm experiencing failures when computer wakes up from sleep: external USB3 drive (Lacie) gets ejected improperly and bluetooth keyboard/mouse lose connectivity (not sure what comes first, if the bluetooth or the HD ejection) and everything freezes. But I also often have the message the computer restarted due to a problem. Maybe those are different issues but still symptoms of a poor working of Catalina (Mojave was much more stable). One thing that I noticed is that below* processes are blocking my external hard drive even if I do not have explicitly any application running (these background processes start by themselves a few minutes after launch of OS). This has been going on since after Catalina. In short: 1) not able to eject my external HD, 2) computer freezing after wakeup with loss of bluetooth connectivity, 3) sudden restarts during sleep.


*

photolibraryd

cloudphotod

com.apple.medialibraryservice

Oct 22, 2019 8:27 AM in response to juvander

Looks like some magic has happened since last Friday, this *same* crash with timeout has not occurred and I do have now all usual power savings on.

BUT, now I'm suffering things like keyboard and trackpad are lost (internal ones), no content on screen and only way to recover is to power the thing off and back on. And these usually happens when no external monitor attached...

Had few calls to AppleCare and sent them few times the logs, but looks like they don't really have a clue what is happening.

Very very frustrating... Lucky for me the computer mostly works so I can still do normal daily tasks and now shutting it down everytime I move from office to home or for a night.


Oh, the thing I did on Friday: repaired Photos library as I noticed a lot of activity against medialibrary when it crashed.

Oct 23, 2019 7:10 PM in response to mrbofus

I have changed nothing on my end, in terms of hardware or software. However, my iMac stayed up and running for the past two days! Then it randomly restarted this afternoon. 😒😔 But it has now been up for a few hours, so maybe it'll stay up and running for a couple more days? 🤞


No idea why it's crashing less frequently, but I'll take the positive change. The fact that I continue to be unable to rely on it to remain up and running is still frustrating, however. We shouldn't have to gamble on whether or not our computers will crash and restart every time we walk away from our computers.

Oct 23, 2019 11:22 PM in response to mrbofus

Hi,


with my MacBook Pro (2016, no modifications, no external monitor)I had the same experience the last days. It lasted the whole day, with many Safari Tabs open. However, at the end of the day, when I suddenly do something else (one one day I was researching for a presentation, so many Safari Tabs, one or two preview documents and Keynote, all fine, then after I was done, I started to write emails and the crashes started again) I experience usually a small series of crashes and then it stops.


I have to admit, I have not been heavily using my laptop since the crash series started, so I might have triggered the problem less often. Anyway, it is very annoying, since it is not really related to any particular activity or app. Apple must have received >30 crash reports by now (I did not sent all, since sometimes the crash happened before I had a chance to read and hit the send button).


Cheers

Duc

Oct 24, 2019 8:24 AM in response to lilmill

This thing is nasty. I was experiencing crashes with my two external screens connected, but over time my Mac Book Pro (13") apparently started to heal itself and now it even feels stable... I was disconnecting my screens every time I needed to leave my desk and lock the screen - but since about 3 days, I am leaving everything as it is and it does not crash anymore.

Oct 24, 2019 3:44 PM in response to mrbofus

Similar issue experienced on my iMac 21" Late 2012 with right after upgrade to Mac OS X 10.15 (19A602). NVRAM reset helped for me (Command-Option-P-R ). Tried it first because 1) was lazy to reinstall Catalina 2) in the last panic report was:

...

Event:            Sleep Wake Failure

...

IMO direct hint on HW/NVRAM issue.


By today so far so good

iMac keeps crashing after Catalina upgrade

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