You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

An external disk refuses to mount, com.apple.DiskManagement.disenter error -119930868.

What causes this particular error and what can I do to mount this drive or retrieve the data from it?


iMac Line (2012 and Later)

Posted on Oct 9, 2019 3:22 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 17, 2019 5:37 PM

I ran into this issue with a Western Digital 2TB drive... I had seen some irreperable disk errors and was ironically, attempting to back the drive up so I could reformat it... so, I was panicking because I've got some important data on the drive and was starting to research data recovery tools. After messing around and doing some research, I discovered the system was trying to run a filesystem check on it and was getting hung up.


I opened a terminal window and entered the following commands

$ ps -ef | grep fsck  
$ sudo kill [pid from above] 


BAM! Disk mounted just like that.


At this point, I opened Disk Utility and ran First Aid... which ironically unmounted the drive and then got hung up again... DUH! So had to repeat the process. At this point, with the drive mounted, I backed up the drive and reformatted it.


Hope this helps.


273 replies

Nov 27, 2020 10:31 AM in response to mhicks

I had the same issue on Big Sur after turning of an external hard drive without ejecting first. I have an external hard drive with several partitions and only one was affected by the error com.apple.DiskManagement.disenter error -119930868


I opened disk utility selected the unmounted partition and ran First Aid on it. It took a few minutes and then I could press mount and it mounted it again just fine.


Hope this helps someone.

Dec 6, 2020 10:47 AM in response to mhicks

So it's day 187 since I my 12tb raid 5 array failed to mount. Today is the day that I was finally able to retrieve my data!!! I've momentarily stepped away from the strippers and the 5 kegger raging celebration that I'm having in order to write this post. So over the last few months I've tried everything that I've found in here as well as various other failed means and methods. I've tried a variety of terminal commands in different orders, leaving the computer and drive on for over a week. I even attempted some of the most ridiculous methods such as turning things on and off in a certain order. I've killed the .fsck process..tried the drive on multiple versions of OS X (I run dual boots and have old old Macs laying around, like Sierra, Yosemite old) hmm what else? I think that covers it although I may be forgetting a few things. So how did I do it you ask? Well I recently picked up a Qnap tvsx72xt box. This is NOT an advertisement and it was an accidental and very costly solution. So The box comes with it's own linux based qts4 operating system and you can hook up a keyboard, display and mouse to it or work it remotely over your network. You can plug drives directly into the box and offload them. So after migrating close to 60TB of media over the course of several weeks I was down to my unmountable 12tb raid 5 array. I plugged it in expecting nothing to happen and boom It shows up as an external mounted drive inside of the Qnap file station app. I'm able to pull all of the media from the once unmountable drive and ingest it into the Qnap box. An expensive and happy accident as far as a solution goes but yeah I got my stuff back. I'll still follow this post out of sheer curiosity as to how large it will grow and how much time will pass before apple acknowledges it. If it isn't fixed with Big Sur I doubt it ever will be. Just wanted to thank everyone for all of the information as well their unrelenting tenacity in search of a resolution for this issue. You can't f__k with people's ability to access their data and then just sit on your hands APPLE!!!!!!!!!!!

Dec 7, 2020 10:02 AM in response to mhicks

I am having the same issue/error code HOWEVER, I just recently updated my IOS to Big Sur to see if this would solve the issue and not only it isn't mounting, it is also corrupting my expensive Memory Cards! I am being as careful as possible but seems like it's just not mounting ANY of my cards and only a few smaller memory cards under 128GB seem to be able to mount after trying a few times. I am a photographer and the thought of images being lost is a total nightmare.... my current laggy fix is to use my Mark IV wi-fi feature to teadiously transfer them... HELP PLEASE!!!

Dec 7, 2020 11:43 AM in response to LVLCreatives

Do You have an iPad/iPhone? Do you have or use Adobe Lightroom cloud ? You could get the SD to lightning card reader and ingest your photos that way. I do this when I’m away and wanna edit remotely. It works flawlessly. Lightroom cloud detects an external media source is connected. It will suck the photos right into LR and up them to your cloud. From there you could pull them down vis desktop.

Dec 27, 2020 1:44 PM in response to Dusty

I have this exact same issue, but this time after I installed "Big Sur" OSX update earlier today.


For ages I've had a 1TB external drive, partitioned into two parts, one part for use by Time Machine, the other part for use as Drag and Drop. The drag and drop partition mounts fine. After the Big Sur upgrade the Time Machine part will not mount and disk utility gives this error:

"com.apple.DiskManagement.disenter error 0."


It is now several hours since I did the upgrade. The Drag and Drop partition mounts fine, so it cannot be anything to do with the physical disk.

Is the Time Machine part doing some kind of housekeeping? It seems to be rumbling a bit from time to time, and it rumbles when I try to mount it via DIsk Utility, but then it gives the error message: "com.apple.DiskManagement.disenter error 0."


I understand that I could reformat the disk to get Big Sur to work on it better. But I cannot do anything if it doesn't mount.


Should I just wait?



Jan 21, 2021 10:16 AM in response to mhicks

Hi everyone!! I believe I solved this problem (after trying literally everything in this thread). I was transferred from Apple support person to apple support person but finally one of them went to Apple engineering and figured it out.


It might be different for you guys and it's an excruciating process. But first, we went into go > library > launch agents and then isolated every single file (put it into a new folder, restarted, tried mounting) and nothing was fixed.


Then we went into launchdaemons and isolated every file in it again. It turns out for me, it was coming from an Application my company installed called DGAgent or something and we suspect it wasn't updated for Catalina and Big Sur. The file was called "com.verdasys.dgagent.plist". I uninstalled the software and made sure this file wasn't in the LaunchDaemons folder anymore and my issue was solved.


I believe the issue for everyone is probably coming from one of the files in these two folders.

Feb 2, 2021 10:53 AM in response to mdweyer

I have an external drive with one data partition and one Time Machine partition. Worked fine until December, then I could not mount either of them with this error. I can mount them on another MBP running Big Sur. I also upgraded this MBP to Big Sur and was able to mount them, but had to downgrade back to Catalina for other software incompatibilities, and now I cannot mount the Time Machine disk again. Sigh.

Mar 9, 2021 11:06 AM in response to mhicks

I have 3 different external drives 2 Seagate and 1 Western Digital. My macbook pro keeps disconnecting them for some reason and they don't eject properly. I was able to get all 3 working again by simply rebooting the mac and waiting. Not really sure how long it took, but it did reconnect by the end of 3 hours.


If you can't wait, you can always connect through a windows box OR through a network router that has an external disk attachment. This process has worked every time for me and I use only ExFat formats for my disks.


Hth :-)

An external disk refuses to mount, com.apple.DiskManagement.disenter error -119930868.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.