Spotify Billing

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Level 1

8 points

Spotify Billing

Around last year I had subscribed to Spotify Premium using my Android phone (which is the subscription was made through Google Play and the payment was charged to my phone bill) but last month, I already unsubscribe it through Google Play as well. Recently I change my phone to Iphone and just checked my phone bill for this and its turns out that my Spotify Premium plan were charged through Itunes. I already had get in touch with Spotify Cares and they have suggested that I should get in touch with Itunes since I were charged through it starting this month. Here I attached the proof. It was written in Malay since I am from Malaysia. This statement basically saying that Itunes have charge me RM 15.90 for Spotify Premium plan that I already unsubscribe.

Here is the chat with Spotify Cares

I need answer and solution for this.

Posted on Oct 9, 2019 4:47 AM

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Answer 1

King_Penguin

Level 10

334,804 points

Oct 10, 2019 8:19 AM in response to Spotify_

Have you unsubscribed via your iTunes account or only google : View, change, or cancel your subscriptions - Apple Support ?

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Answer 2

King_Penguin

Level 10

334,804 points

Oct 11, 2019 12:36 AM in response to Spotify_

If you've checked the subscriptions and purchase histories of all iTunes accounts you have linked to the card contact the card issuer

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Answer 3

Spotify_ Author

Level 1

8 points

Oct 10, 2019 9:25 AM in response to King_Penguin

I already checked my itunes account, and the only thing that I saw is my Student Plan subscription for Apple Music and thats that. Also I have checked my Google Play Store, the subscription list is zero. Nothing. And I already unsubscribe it through spotify itself but still got charged by Itunes.

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Spotify Billing

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