10.15 Catalina....bricked my Mid 2014 13" Macbook Pro? Blinking file icon

On 10/07/2019 I saw the update for 10.15 pop up in system preferences, and downloaded and attempted to install it. I clicked install once it downloaded and then walked away. Like I normally do.


When I return to my Mac, it is sitting there with the blinking file icon. here


WHAT I HAVE TRIED:

reset SMC

reset PRAM

Disconnected battery, held power button for 5 seconds (same as SMC reset I think)

(⌘)-R

(⌘)-R-option

(⌘)-R-option-shift

Removed SSD and tried to boot into internet recovery without it (done on the same machine in the past)


I also tried any and all other key combos I could find, but it seems it just does not want to boot into anything at all. I have a 10.14.5 bootable disk and time machine back ups, but cannot seem to get the machine to a point where I can use them.


The computer was perfectly fine before I pressed install, never had any issues with this machine. Any ideas? To me it seems the Catalina upgrade corrupted the firmware on my logic board. Did the Catalina update brick my logic board?


I also had a call with Apple phone support. They were not able to help me. They suggested it was hardware related and had nothing to do with the software. I disagree. Another user seems to have the exact same issue, linked below on apples website. If you have this issue it is not a hardware failure coincidentally at the time of the Catalina install! There are others with this issue. It is the 10.15 software that has caused this problem!

 link

Posted on Oct 9, 2019 5:23 AM

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Posted on Nov 17, 2019 4:15 PM

Fixed my 2014 MBP with the above issue.


My issue was the same as the OP: Flashing ? folder and computer unresponsive- no recovery mode, not bootable from USB.

Genius Bar answer was the same as we've heard- underlying hardware problem exacerbated by the update, only option being $600 logic board and SSD replacement.


Another thread suggested a solderless EFI unlocker chip, which I obtained from macunlocks.com (to which I have no affiliation.)

I was immediately able to boot into recovery mode, so was very encouraged.

I was initially not able to install from a bootable USB installer, getting an error that the hard drive needed a firmware update.

In Disk Utility (accessible from recovery) I erased the HD, then partitioned it from APFS back to MacOS Extended (Journaled).

After that, the bootable USB installer worked perfectly.


I hope this helps others. And for some of us, at least, this certainly is strong evidence that a firmware corruption is possible during the OS update, and not always an underlying hardware defect.

Similar questions

109 replies

Nov 25, 2019 7:53 AM in response to kk_id

Well... Apple deleted my response. Here's a try at language that won't get me deleted again....


"Given the complexity and possible mainboard damage that could be done by a lay-person, I would suggest reading the post by Jaygrow. If you don't feel competent enough to attach the device, I suggest you find someone local to you that can do this, it is very simple so shouldn't cost a lot."

Oct 11, 2019 4:52 PM in response to Allan Eckert

I would normally agree Allan. However, I do not find it likely that the hardware coincidentally failed when I upgraded. This is further bolstered by the fact that there are other users experiencing the same exact issue, when they did them same thing I did. I will say all the cases I have seen have occurred on 2012-2015 retina Macbook pros. Haven't seen any cases of this on the post 2016 models or others Macs.

Oct 12, 2019 2:53 PM in response to Jaygrow

Jay, they quoted me to replace the logic board and ssd as well. $475 for my MacBook. Which is just worth that amount in functioning condition. Needless to say, I declined as well. I regularly performed demanding tasks on mine, so saying that is the cause is purely BS from them not knowing what caused it. It is unacceptable that a software upgrade has caused users computers to become useless. At this point, I’m not sure what else we can do.

Oct 15, 2019 12:18 PM in response to DPJ

The installer damaged the computers firmware, and that is possible. You don't even need a SSD/HDD to boot into internet recovery anyways?


I took proper steps before the install as I always do. It is not coincidence that many others are having the exact same issue when performing the same actions. You should not equate your experiences to be the only ones that exist. I have worked with pcs and macs for many years and I know how to diagnose an issue. Thanks anyways for you input.

Oct 15, 2019 1:49 PM in response to DPJ

DPJ, again I just want to state facts in my final replay please note following:

1) Same models differ at the elementary components level, some individual parts (and there is plenty of them in any computer device) are manufactured differently during production cycle, sometimes even manufactured by different providers. Final configuration even identical on the paper can be different at the low hardware level between Day 1 and Day 1+1. Testing never covers 100% population. So based on that, yes I even considered myself partially lucky - because this failure caused by faulty (not enough tested) Catalina update happened on my secondary system, and my primary one is fine.

2) Testing is as good as it gets (never covers 100% as noted above). If you believe that everything is always tested for macOS before going public please note quite meaningful example quite recent from Mac world: https://arstechnica.com/information-technology/2017/11/macos-bug-lets-you-log-in-as-admin-with-no-password-required/ This means nothing more than the test were not sufficient (maybe not designed to cover as much as possible) to give sufficient confidence that nothing major will come out (because at some point you always need to stop testing). EFI corruption caused by software update is bricking hardware - so again yes, I think it is major as requires sophisticated service intervention to fix and I definitely would say not enough was sufficiently tested here (or testing stopped to soon).


End-users (no matter how experienced or not) cannot be blamed at any of the above. If not them than what else if not this particular OS update?

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10.15 Catalina....bricked my Mid 2014 13" Macbook Pro? Blinking file icon

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