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10.15 Catalina....bricked my Mid 2014 13" Macbook Pro? Blinking file icon

On 10/07/2019 I saw the update for 10.15 pop up in system preferences, and downloaded and attempted to install it. I clicked install once it downloaded and then walked away. Like I normally do.


When I return to my Mac, it is sitting there with the blinking file icon. here


WHAT I HAVE TRIED:

reset SMC

reset PRAM

Disconnected battery, held power button for 5 seconds (same as SMC reset I think)

(⌘)-R

(⌘)-R-option

(⌘)-R-option-shift

Removed SSD and tried to boot into internet recovery without it (done on the same machine in the past)


I also tried any and all other key combos I could find, but it seems it just does not want to boot into anything at all. I have a 10.14.5 bootable disk and time machine back ups, but cannot seem to get the machine to a point where I can use them.


The computer was perfectly fine before I pressed install, never had any issues with this machine. Any ideas? To me it seems the Catalina upgrade corrupted the firmware on my logic board. Did the Catalina update brick my logic board?


I also had a call with Apple phone support. They were not able to help me. They suggested it was hardware related and had nothing to do with the software. I disagree. Another user seems to have the exact same issue, linked below on apples website. If you have this issue it is not a hardware failure coincidentally at the time of the Catalina install! There are others with this issue. It is the 10.15 software that has caused this problem!

 link

Posted on Oct 9, 2019 5:23 AM

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109 replies

Oct 11, 2019 3:37 PM in response to alexscheppert

Hello and welcome to Apple Support Communities, alexscheppert.


If I understand your post correctly, after updating your Mac you see a flashing file with a question mark. I’d like to help.


It sounds like you've done some great troubleshooting so far. Make sure you've completed all the steps in this article:


If a flashing question mark appears when you start your Mac


Let us know if that resolves this issue for you. 


Thanks for using the Apple Support Communities. Take care.

Oct 11, 2019 3:45 PM in response to Leanne_68

Hi. I have tried those steps, on my own and with Apple support on the phone. I am unable to boot into the OS. I am unable to use any key combinations, such as those shown in that link to access recovery. I cannot boot into internet recovery. I cannot boot off a bootable disk. I cannot access disk utility. This is a problem that I, and other users are experiencing when attempted to install the 10.15 upgrade. See here, here (from beta 7), and here.


Keep in mind that as far as I can tell, the update did not complete.

Oct 15, 2019 7:45 AM in response to alexscheppert

To those who've experienced this issue: please let Apple know today. These threads are not actively followed and the more users that report to Apple, probably the more likely that there will be some resolution.


I initiated a chat and was then called by a Senior Advisor. I reported the details of the update corrupting my firmware, and sent links to the relevant threads here. Be nice and don't expect a fix over the phone, but they need to be made aware of the number of users affected. For reference, here are the related threads I am following:


https://discussions.apple.com/thread/250716026


https://discussions.apple.com/thread/250745000


https://discussions.apple.com/thread/250719221


https://discussions.apple.com/thread/250728927

Oct 15, 2019 10:10 AM in response to Jaygrow

Jay, excellent advice. I have followed it. I had a long conversation with a Senior Advisor about the issues. I went over mine, gave links to everyone else's post as well. She said I should expect a call by next Tuesday, October 22nd. She said they are going to look into the problem during that time. She also mentioned it may help if more people call in and report this issue. So please, if you are having this issue, please get in touch with Apple support. You are increasing the chances that Apple takes action against this problem for both yourself, and everyone else. For reference, I first initiated chat, then was transferred to a tech specialist, then was transferred to a Senior Advisor. I told her I would not be the last to call, so please initiate contact so the issue becomes known to Apple.

Other posting links here:

https://discussions.apple.com/thread/250716026

https://discussions.apple.com/thread/250745000

https://discussions.apple.com/thread/250719221

https://discussions.apple.com/thread/250728927

https://apple.stackexchange.com/questions/371941/after-update-mojave-to-catalina-blinking-question-mark-folder

Oct 16, 2019 9:45 AM in response to DPJ

Have a look around other discussions.

I’m not the only one affected by this.


https://discussions.apple.com/thread/250716026


https://discussions.apple.com/thread/250745000


https://discussions.apple.com/thread/250719221


https://discussions.apple.com/thread/250728927


I’m bailing out of these discussions.

There are one or two people like you who cannot understand that all I, and other people have done, is try and upgrade to Catalina via Apple’s software update service and are left with a broken computer.

As I understand it, Catalina overwrites the EFI and clearly there is something awry there, especially with laptops.

That in itself is a problem that needs highlighting and was a fault hidden until now.

I have never had any problems before.

Oct 25, 2019 7:00 AM in response to alexscheppert

Apple is not here. Apple Support Communities is a User-to-User support forum. If other users can not help you think of a fix, No further help is likely to be forthcoming using this medium. There are no standard mechanisms for escalating problems to Apple Support from here, and Apple Engineering and Marketing Movers and Shakers do NOT monitor these forums looking for trends and outstanding issues.


DO NOT "wait for Apple to provide a fix". Unless and until a large number of users present their issues through standard problem-reporting channels, Apple does not know there is a problem, and is NOT working on a fix. Being selfish is the best policy, getting yours fixed helps everyone.


If advice supplied here does not provide resolution, You must take additional steps to resolve your issues. Contact Apple support directly through one of these methods:


• contact telephone support (free for 90 days with a new Mac, of for three years with AppleCare purchase)

• make an appointment at the genius bar at an Apple-owned store for hardware evaluation and advice (free anytime, but after five years parts may no longer be available).

• initiate an Online chat

• Visit an Apple Authorized Service Provider (there may be an "evaluation fee", but if they perform any service for a fee, ask for a rebate of the evaluation fee).


If you want to send your preferences directly to Apple use the feedback links:


Product Feedback - Apple


.

Oct 29, 2019 3:14 PM in response to lmulim

Hi


I found these when I was looking at possible solutions - https://discussions.apple.com/thread/8553915


https://discussions.apple.com/thread/250072626


but none of these are exactly similar to what is happening with Catalina.


With Catalina, there are stories of units getting bricked since July(the start of the beta program), and a new search tells me that it has only increased after I last looked. There might be something in this after all. @DPJ Your viewpoint please.


Oct 11, 2019 4:52 PM in response to Allan Eckert

I would normally agree Allan. However, I do not find it likely that the hardware coincidentally failed when I upgraded. This is further bolstered by the fact that there are other users experiencing the same exact issue, when they did them same thing I did. I will say all the cases I have seen have occurred on 2012-2015 retina Macbook pros. Haven't seen any cases of this on the post 2016 models or others Macs.

Oct 12, 2019 1:59 PM in response to alexscheppert

I had the same experience as the OP on my mid 2014 15” MacBook Pro and have followed the same troubleshooting. At the Apple Store was told that the logic board/SSD would need replacement (minimum cost $575.) As in the case of the OP, I had been running without issue prior to 10.15 update.


In my case though, I watched it happen: the update ran, advised of a pending restart, which happened after the usual countdown. I never got back to a chime, just a flashing question mark folder. So at restart the startup disk was corrupted or unable to be found.


I am pretty unhappy with the Genius Bar explanation is that the logic board and or SSD were already faulty and this only became symptomatic when “stressed” by the operating system upgrade. I had in fact done a clean install of Mohave a few months ago without issue.


Hoping for a Quality Program resolution. Longtime user here with bricked MBP

Oct 12, 2019 2:53 PM in response to Jaygrow

Jay, they quoted me to replace the logic board and ssd as well. $475 for my MacBook. Which is just worth that amount in functioning condition. Needless to say, I declined as well. I regularly performed demanding tasks on mine, so saying that is the cause is purely BS from them not knowing what caused it. It is unacceptable that a software upgrade has caused users computers to become useless. At this point, I’m not sure what else we can do.

Oct 13, 2019 7:02 AM in response to kk_id

Well, I have been monitoring this issue and it's growing everyday, since the first week of October. Either a complete corrupted EFI with the computer doing absolutely nothing but a flashing folder with question mark or partial EFI corruption damage (non working Bluetooth/WiFi or CD-ROM on older models) The huge problem here is that apple can easily allegate that this is a hardware level problem with the computer before the upgrade but trust me everyone says their computer was working just fine before the issue and so did mine.

10.15 Catalina....bricked my Mid 2014 13" Macbook Pro? Blinking file icon

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