10.15 Catalina....bricked my Mid 2014 13" Macbook Pro? Blinking file icon

On 10/07/2019 I saw the update for 10.15 pop up in system preferences, and downloaded and attempted to install it. I clicked install once it downloaded and then walked away. Like I normally do.


When I return to my Mac, it is sitting there with the blinking file icon. here


WHAT I HAVE TRIED:

reset SMC

reset PRAM

Disconnected battery, held power button for 5 seconds (same as SMC reset I think)

(⌘)-R

(⌘)-R-option

(⌘)-R-option-shift

Removed SSD and tried to boot into internet recovery without it (done on the same machine in the past)


I also tried any and all other key combos I could find, but it seems it just does not want to boot into anything at all. I have a 10.14.5 bootable disk and time machine back ups, but cannot seem to get the machine to a point where I can use them.


The computer was perfectly fine before I pressed install, never had any issues with this machine. Any ideas? To me it seems the Catalina upgrade corrupted the firmware on my logic board. Did the Catalina update brick my logic board?


I also had a call with Apple phone support. They were not able to help me. They suggested it was hardware related and had nothing to do with the software. I disagree. Another user seems to have the exact same issue, linked below on apples website. If you have this issue it is not a hardware failure coincidentally at the time of the Catalina install! There are others with this issue. It is the 10.15 software that has caused this problem!

 link

Posted on Oct 9, 2019 5:23 AM

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Question marked as Top-ranking reply

Posted on Nov 17, 2019 4:15 PM

Fixed my 2014 MBP with the above issue.


My issue was the same as the OP: Flashing ? folder and computer unresponsive- no recovery mode, not bootable from USB.

Genius Bar answer was the same as we've heard- underlying hardware problem exacerbated by the update, only option being $600 logic board and SSD replacement.


Another thread suggested a solderless EFI unlocker chip, which I obtained from macunlocks.com (to which I have no affiliation.)

I was immediately able to boot into recovery mode, so was very encouraged.

I was initially not able to install from a bootable USB installer, getting an error that the hard drive needed a firmware update.

In Disk Utility (accessible from recovery) I erased the HD, then partitioned it from APFS back to MacOS Extended (Journaled).

After that, the bootable USB installer worked perfectly.


I hope this helps others. And for some of us, at least, this certainly is strong evidence that a firmware corruption is possible during the OS update, and not always an underlying hardware defect.

Similar questions

109 replies

Oct 16, 2019 12:35 PM in response to rkcomp

I visited Apple store as well today, with exactly the same problem, MBP 2017, flashing folder with question mark after an attemt of Catalina update. I am not an expert in computers, but from what I understood- there was a batch of faulty EFIs on different machines and Catalina update puts it in extreme mode which causes hardware failure with symptoms many of us have - no response to hot keys, folder with question mark etc.

Oct 25, 2019 7:00 AM in response to alexscheppert

Apple is not here. Apple Support Communities is a User-to-User support forum. If other users can not help you think of a fix, No further help is likely to be forthcoming using this medium. There are no standard mechanisms for escalating problems to Apple Support from here, and Apple Engineering and Marketing Movers and Shakers do NOT monitor these forums looking for trends and outstanding issues.


DO NOT "wait for Apple to provide a fix". Unless and until a large number of users present their issues through standard problem-reporting channels, Apple does not know there is a problem, and is NOT working on a fix. Being selfish is the best policy, getting yours fixed helps everyone.


If advice supplied here does not provide resolution, You must take additional steps to resolve your issues. Contact Apple support directly through one of these methods:


• contact telephone support (free for 90 days with a new Mac, of for three years with AppleCare purchase)

• make an appointment at the genius bar at an Apple-owned store for hardware evaluation and advice (free anytime, but after five years parts may no longer be available).

• initiate an Online chat

• Visit an Apple Authorized Service Provider (there may be an "evaluation fee", but if they perform any service for a fee, ask for a rebate of the evaluation fee).


If you want to send your preferences directly to Apple use the feedback links:


Product Feedback - Apple


.

Jan 22, 2020 7:02 AM in response to alexscheppert

I had similar problem. Apple first proposed to replace the logic board. I disagreed. Then they fixed it for me for free. I wrote an article describing this, proposing Apple's approved service as a first solution and also hinting alternatives and it was censored here in this thread because "following the procedures at the site you provided may lead to damage to the user’s device" :) So, my apologies, if you find my article anyway, be warned.



[Edited by Moderator]

Feb 20, 2020 9:55 AM in response to alexscheppert

I have a very similar issue with my 2017MBP that appeared during the update. System would not boot or charge, could not reinstall the OS, obviously battery died while troubleshooting. SMC reset didn’t help, that was before the battery died. When I called Apple they said it seemed to be an issue with the update. They told me that could be caused by several things from a drop in connectivity from their server to something hanging during the install. They made me an appointment today at the store and said they should be able to fix it as it is probably just a software issue causing all the problems that originated from the update. That was from Apple support over the phone. I will update the post tonight after I go to the Apple store.

Oct 11, 2019 3:37 PM in response to alexscheppert

Hello and welcome to Apple Support Communities, alexscheppert.


If I understand your post correctly, after updating your Mac you see a flashing file with a question mark. I’d like to help.


It sounds like you've done some great troubleshooting so far. Make sure you've completed all the steps in this article:


If a flashing question mark appears when you start your Mac


Let us know if that resolves this issue for you. 


Thanks for using the Apple Support Communities. Take care.

Oct 14, 2019 12:00 PM in response to lmulim

You have critical data on your computer which is not being backed up. Not a very smart thing to do. You might try file recovery software to see what it can recover or you can send it out to a recovery service. Either of these methods will cost you and probably fail to recover everything.


It is always suggested that before undertaking anything with the possibility of data lose like an upgrade that the first step should be a backup.

Oct 16, 2019 9:23 AM in response to rkcomp

"After “diagnostic testing” they say I need a new logic board at £465 plus 20% VAT!

£558 for a failed software upgrade and not my fault."


An OS is nothing but software and it can't fry a logic board just be attempting to install it. You just didn't know but your logic board was already failing. When you're installing an OS it's installing drivers and updating firmware if necessary. All of that deals with the logic board. If you have AppleCare Plus then Apple will replace your logic board free of charge. I'm assuming you don't have anymore warranty as Apple quoted you the repair cost.

Sorry to sound blunt but don't blame an Apple authorized software install for your logic board failure. That's not technically possible.

Oct 16, 2019 2:44 PM in response to Barracuda38

", but from what I understood- there was a batch of faulty EFIs on different machines and Catalina update puts it in extreme mode which causes hardware failure"


Any proof from Apple store about that statement? Otherwise it's hearsay because an OS install cannot cause damage to a logic board or hardware failure.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

10.15 Catalina....bricked my Mid 2014 13" Macbook Pro? Blinking file icon

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