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Word and scanner have no entry signs on them

I have downloader Catalina today. Now I cannot access word or my scanner. Both have a white no entry sign on them.

Posted on Oct 9, 2019 8:52 AM

Reply
1 reply

Oct 12, 2019 9:38 AM in response to Rayzer1

Hello Rayzer1,


Welcome to Apple Support Communities! I understand you can't access Microsoft Word or your scanner since downloading Catalina. I'm happy to assist you with this.

It's possible that your Word app may not be compatible with our Catalina. Take a look at this article for additional information: 32-bit app compatibility with macOS High Sierra 10.13.4 and later

Your scanner's software may need to be updated in order for it to continue to work with your Mac: Update printer software on Mac



Best Regards.

Word and scanner have no entry signs on them

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