Hallmark Card Studio compatibility with macOS 10.15 Catalina — when?

I reached out to Hallmark. At first they said it should be compatible at this time. I then sent them screen shots of the messages Catalina was generating (i.e. needs updating 64 bit). Hallmark then acknowledged it is not compatible and said the 2020 version will be compatible. That is, no patch or update planned and we have to wait and pay for next version. I expressed my disappointment and recommend all impacted do likewise.

Let us know if you get a response. This older link from Hallmark stated it was 64 bit.

http://support.hallmarksoftware.com/support/solutions/articles/1000263976-why-am-i-seeing-a-message-stating-hallmark-card-studio-is-not-optimized-for-my-mac-

Hallmark could not really reconcile the above post with the Catalina problem.

This was their response

We regret that Hallmark Card Studio for Mac 2019 (and earlier) will not run on MacOS 10.15 Catalina.

These applications were designed to run on 32-bit operating systems. Up to MacOS 10.14 Mojave, they would also run on 64-bit operating systems.

A new edition of Hallmark Card Studio for Mac is expected to be published in 2020. It will be 64-bit-only and will run on Catalina. Registered users will be notified of its availability.

This will not be a free update, but there will be a discount for existing users.

Unfortunately, to run Hallmark Card Studio for Mac 2019 (or earlier versions) you will need to use the previous operating system version such as MacOS Mojave.

We apologize for any inconvenience.

.

Pretty much verbatim what I got. Pretty lame response particularly given their support post that it would work on 64 bit systems. The suggestion that one would now go back to an earlier operating system is preposterous.

I was told by the company who sells the Hallmark Card Software that it would not be compatible until January 2020. At that time they will release the new version. Until then, we are completely out of luck, the 2018 and 2019 software will not run under Catalina. Although there is 2020 Hallmark software available, be very cautious, it is not the MAC Version.

I just called Hallmark, yesterday. Was told (from Tech Support) that 2020 should be coming out during November. Not sure I believe that but what do we do in the meantime? Holiday time and no cards? *gasp* I was told to call Sales when I asked whether it would still be an Upgrade fee vs New fee (I have Card Studio 2018). Sales said "You will get the entire program". Thanks. Not what I asked.

I also have the 2018 Card Studio, wondering if they will give us the update... with my luck I will end up paying for a new one... I have been needing to use it lately, so I went on Avery.com they have templates you can use for free, cards, labels, ... graphics not a lot but you can import. Insert your own words ,many fonts available .. hope this helps some of you who are in need of cards, labels etc..

i just checked again with Hallmark, still not compatible with Catalina. So i did purchase a Printshop card making software and it is compatible with Catalina but i had to log in to a Root login, which went fairly smoothly. so now i can make cards again (with Printshop) but will want hallmark software also when it is available.

I downloaded the updated Hallmark Card Studio 2019 that is supposed to be Catalina compatible from link Hallmark sent. Program downloaded, installed and opened like it should. I did not have time to test in thoroughly but it seems to be fine so far. The program opened and looked like it always did. I will do more testing soon but it appears to be fixed.

I had a problem too. I could not download it after I upgraded to Catalina. I really am sorry I upgraded. but anyway, I was able to purchase a new version of Printshop but had to make a new log-in called "Root", download the new printshop, then I could go back to my original log-in and the printshop has been working great. (I have had to go into guidelines a lot, but I finally got it and am happy with it. I don't even really need the hallmark now.

My wife uses the 2019 version. Just wondering if all the above posts are from users in USA. I keep on receiving emails (sometimes several a week) offering upgrades but when I try to buy, the software is confined to USA and Canada usually $19. I asked when they will be available in UK but never received an answer.