MacBook Air (2014?) won’t turn on

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Level 1

9 points

MacBook Air (2014?) won’t turn on

My macbook air (bought new in 2014) suddenly shut down and will not respond when i press the power button. When plugged in to power adapter the adapter turns orange as if it is charging. However when I press the power button the adapter turns green for a second and then goes back to orange with the computer still not responding. I have *attempted* a SMC reset based on what I’ve read but nothing changes. This happened a while back and I left my computer to sit for about 6 months as I had given up but recently it turned back on again and has been working fine for a week. Now here we are again): Help?

Posted on Oct 9, 2019 6:41 PM

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Answer 1

Oct 9, 2019 8:15 PM in response to kelsie178

Make sure your Magsafe charger and Magsafe port are ok using this Apple troubleshooting article:

https://support.apple.com/en-us/HT203207

Check the health of your battery by Option clicking on the battery icon. Any condition other than "Normal" or "Good" means the battery should be replaced.

If you still have problems, then take the laptop to Apple or an Apple Authorized Service Provider to be examined.

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Answer 2

kaz-k

Level 9

51,418 points

Oct 9, 2019 10:25 PM in response to kelsie178

Hi,

You'd better make Genius Bar reservation or take your MacBook Air to Apple authorized service provider to check it up.

https://www.apple.com/retail/geniusbar/

https://locate.apple.com

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Answer 3

Oct 10, 2019 9:32 PM in response to kelsie178

See what Apple has to say. The service diagnostics may provide more information about the health of the battery and the laptop. FYI, just because a diagnostic passes, does not mean everything is Ok. It just means that the diagnostic was unable to discover a problem.

If the battery & laptop checks out fine, then just make sure not to let the battery become completely drained. I'm just guessing this is what is causing your problem from what you have posted. There is always a chance you could have some other hardware issue.

Good luck.

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Answer 4

kelsie178 Author

Level 1

9 points

Oct 9, 2019 9:18 PM in response to HWTech

I left it to charge while I waited for a response and it seems to have charged completely as the LED on the adapter is green now and stays green when plugged in. However the laptop still does not turn on or make any noise/attempt to start up. I’m not sure how to check the battery as I cannot see the screen):

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Answer 5

kelsie178 Author

Level 1

9 points

Oct 9, 2019 10:33 PM in response to kaz-k

It came back on not long after I fully charged it and let it sit for about 30 minutes.... Strange. I checked the battery and it says normal. I did set up a reservation earlier and will still take it in as I’m concerned this will happen again. I’m very confused as to why it refuses to turn on like that

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Answer 6

kelsie178 Author

Level 1

9 points

Oct 10, 2019 8:43 PM in response to HWTech

What is there that I can do to help prevent this from occurring again? Should i replace the battery?

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Answer 7

Oct 10, 2019 6:44 AM in response to kelsie178

Whenever the battery becomes completely discharged on a Mac (especially for an extended period) it can put the laptop's Logic Board into a weird state where the laptop will not power on. If the battery is left completely discharged for too long, the battery can become damaged as well.

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MacBook Air (2014?) won’t turn on

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