Mobile Hot Spot not working with Win 10 PC

Unable to connect a Win 10 PC to Internet using Mobile Hot Spot on iPhone 11. What could be causing the problem? I can connect my iPad to the Internet using Mobile Hot Spot on the iPhone 11; able to connect the PC to the Internet using Mobile Hot Spot on Android cell phone. Why doesn't it connect when I use Mobile Hot Spot on the iPhone 11?

Posted on Oct 9, 2019 6:58 PM

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Question marked as Top-ranking reply

Posted on Oct 24, 2019 10:00 AM

It's a problem with DHCP in the iOS.

After connecting to the hotspot, open a command prompt window ("black box" = cmd.exe program) on the PC and run this command (type it after the C:\users\yourname> then hit enter)

ipconfig /all

Find the chunk of info that belongs to your wireless adapter

You will note that probably the IPv4 address given there is the one that you use for your office or home network, and that gateway is empty. It's normal that the PC will try and maintain the same IP address for you "hi, this is my IP I want to use", but the DHCP server on a different network (unless it coincidentally has the same configuration and that IP is not in use by another user) should reply back with "sorry, I can't let you use that IP, here's another one". That is not happening in this case - something broke this communication in v 13

To fix, now run each of these commands, hitting enter after typing each one:

ipconfig /release

ipconfig /renew


What this does it make Windows NOT attempt to reuse the same IP, and instead start the conversation with "hi, can I have an IP?" to which the DHCP server will dutifully give you a new one in the correct subnet.

For example, in our case, the PC wanted to reuse 192.168.2.109 and the DHCP service on the phones gives IPs in 172.20.10.x


If this helps you, I would appreciate if you can post back to answer MY questions about this?

  • ipad or iphone and what IP range did you get (I am wanting to know if 172.20.10.x is same on all ?)
  • how long is the lease ? (after connection succeeded, do ipconfig /all and look at the lease obtained/expired times)
  • is it a one-time fix or you have to release/renew again if you connected back to office/home wifi then to phone hotspot again or at a later time after the lease expired?


4 replies
Question marked as Top-ranking reply

Oct 24, 2019 10:00 AM in response to KCav

It's a problem with DHCP in the iOS.

After connecting to the hotspot, open a command prompt window ("black box" = cmd.exe program) on the PC and run this command (type it after the C:\users\yourname> then hit enter)

ipconfig /all

Find the chunk of info that belongs to your wireless adapter

You will note that probably the IPv4 address given there is the one that you use for your office or home network, and that gateway is empty. It's normal that the PC will try and maintain the same IP address for you "hi, this is my IP I want to use", but the DHCP server on a different network (unless it coincidentally has the same configuration and that IP is not in use by another user) should reply back with "sorry, I can't let you use that IP, here's another one". That is not happening in this case - something broke this communication in v 13

To fix, now run each of these commands, hitting enter after typing each one:

ipconfig /release

ipconfig /renew


What this does it make Windows NOT attempt to reuse the same IP, and instead start the conversation with "hi, can I have an IP?" to which the DHCP server will dutifully give you a new one in the correct subnet.

For example, in our case, the PC wanted to reuse 192.168.2.109 and the DHCP service on the phones gives IPs in 172.20.10.x


If this helps you, I would appreciate if you can post back to answer MY questions about this?

  • ipad or iphone and what IP range did you get (I am wanting to know if 172.20.10.x is same on all ?)
  • how long is the lease ? (after connection succeeded, do ipconfig /all and look at the lease obtained/expired times)
  • is it a one-time fix or you have to release/renew again if you connected back to office/home wifi then to phone hotspot again or at a later time after the lease expired?


Oct 13, 2019 2:06 PM in response to KCav

Hey KCav,


Thanks for using Apple Support Communities! I understand you're unable to connect your PC to the Personal Hotspot on your device. This is a great feature, and I certainly want to make sure it's working as expected for you. I am happy to provide some information and get you on the path to resolution.


Based on the information you shared, I recommend taking a look at the links below to ensure that Personal Hotspot is being set up correctly, along with tips for connecting a device to Personal Hotspot


How to set up a Personal Hotspot on your iPhone or iPad


If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular)


Thanks again, and have a great day!

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Mobile Hot Spot not working with Win 10 PC

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