User profile for user: Popkyun
Popkyun Author
User level: Level 1
4 points

OS Catalina Safari download video problem and website connection issue.

Just upgraded to Catalina and now I'm having issues downloading videos and connecting to websites.


When I download a video it immediately stops and tells me internet connection appears to be offline on the downloads tab in safari even though using a different computer it works fine.


I already tried configuring my safari preferences which should allow me to allow download but still nothing.


Also, some websites I've visited in the past which gives me a pop-up window for downloads now can't connect but instead tells me can't establish secure connection.


Back in Mojave the websites are still accessible but are not after upgrading to Catalina.


I did troubleshoot fixes by way of router reset, DNS server check, reset PRAM/NVRAM, clear cache and checking safari preference.


But to no avail nothing seemed to have worked.



MacBook

Posted on Oct 10, 2019 8:17 AM

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User profile for user: Corrie84
Corrie84
User level: Community Specialist

Posted on Oct 14, 2019 3:29 PM

Hello Popkyun,


If I'm understanding you right, you're getting errors telling you there is no internet connection when trying to download videos via Safari, or when visiting certain websites. I know it's never expected to experience issues like this after upgrading your macOS version. I'm happy to help you get to the bottom of this.


It's possible this may be caused by certain proxy settings as a result of malware, so let’s rule that out before trying any further steps. First, I'd like you to go to System Preferences > Network, and select the network that you currently have active (i.e., Ethernet or Wi-Fi). Select "Advanced", and then select the "Proxies" tab. In the list that appears there do you see "Web Proxy (HTTP)", "Secure Web Proxy (HTTPS)", or "SOCKS proxy" enabled? If it's enabled it will have a checkmark in the box next to it. If so, try out these steps next:


  1. Boot to safe mode: Use safe mode to isolate issues with your Mac.
  2. Open System Preferences > Network.
  3. On the "Location" drop-down menu, select "Edit Locations". If the Network pane in System Preferences is locked, you may have to unlock it first.
  4. Click the '+' button to create a new location, give the new location a name, and then click Done.
  5. Make sure the new location is selected in the "Location" drop-down menu, and then click Apply.
  6. Take a look at the steps in the following support article: How to block pop-ups in Safari. These well help discover if malware has been inadvertently installed on your Mac via Safari. Alternatively, you can also run a scan if you happen to have security software downloaded that is designed to detect and remove it. If you don't have any downloaded to use but would like to, I recommend trying Malwarebytes which can be downloaded for free here: Malwarebytes for Mac. Remove any malware that's been detected.
  7. Restart your Mac.
  8. Go back to System Preferences > Network > Advanced > Proxies, and verify the proxy settings have not been re-enabled in the new network location.


Test out Safari to see if you experience the same thing, and respond back letting me know. Also, respond back if you did not see any of the proxies I mentioned enabled under the Proxies tab at all.


Thanks for using Apple Support Communities.


Take care!

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User profile for user: Corrie84
Corrie84
User level: Community Specialist

Oct 14, 2019 3:29 PM in response to Popkyun

Hello Popkyun,


If I'm understanding you right, you're getting errors telling you there is no internet connection when trying to download videos via Safari, or when visiting certain websites. I know it's never expected to experience issues like this after upgrading your macOS version. I'm happy to help you get to the bottom of this.


It's possible this may be caused by certain proxy settings as a result of malware, so let’s rule that out before trying any further steps. First, I'd like you to go to System Preferences > Network, and select the network that you currently have active (i.e., Ethernet or Wi-Fi). Select "Advanced", and then select the "Proxies" tab. In the list that appears there do you see "Web Proxy (HTTP)", "Secure Web Proxy (HTTPS)", or "SOCKS proxy" enabled? If it's enabled it will have a checkmark in the box next to it. If so, try out these steps next:


  1. Boot to safe mode: Use safe mode to isolate issues with your Mac.
  2. Open System Preferences > Network.
  3. On the "Location" drop-down menu, select "Edit Locations". If the Network pane in System Preferences is locked, you may have to unlock it first.
  4. Click the '+' button to create a new location, give the new location a name, and then click Done.
  5. Make sure the new location is selected in the "Location" drop-down menu, and then click Apply.
  6. Take a look at the steps in the following support article: How to block pop-ups in Safari. These well help discover if malware has been inadvertently installed on your Mac via Safari. Alternatively, you can also run a scan if you happen to have security software downloaded that is designed to detect and remove it. If you don't have any downloaded to use but would like to, I recommend trying Malwarebytes which can be downloaded for free here: Malwarebytes for Mac. Remove any malware that's been detected.
  7. Restart your Mac.
  8. Go back to System Preferences > Network > Advanced > Proxies, and verify the proxy settings have not been re-enabled in the new network location.


Test out Safari to see if you experience the same thing, and respond back letting me know. Also, respond back if you did not see any of the proxies I mentioned enabled under the Proxies tab at all.


Thanks for using Apple Support Communities.


Take care!

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OS Catalina Safari download video problem and website connection issue.

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