Getting message about navlibx being malware and cannot uninstall.

Getting message about navlibx being malware and cannot uninstall. Have sent to trash several times and it keeps coming back.



Posted on Oct 10, 2019 8:08 AM

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Question marked as Top-ranking reply

Posted on Oct 10, 2019 4:11 PM

You inadvertently installed adware. You do not need to download or install anything to fix it.


Navigate to the following folder, and post its contents in a screenshot:


~/Library/LaunchAgents


To open that folder, copy the entire line above and paste it in the Finder's Go menu > Go to Folder... field. Make it look like this:





... and click the Go button.


A Finder window will open. Take a screenshot showing all that folder's contents, and post it in a reply. To learn how to do that please read the Appendix in the following User Tip: Writing an effective Apple Support Communities question.


Usually, there is nothing in that folder so don't be surprised to find it empty. The reason for starting with that folder is to eliminate other potential causes before proceeding with steps that will identify and eradicate whatever is affecting that Mac.


There will be additional instructions to follow and this is just the first step.


For a description of how this may have occurred, how to avoid it in the future, and for Apple's recommended actions read How to install adware.


Review your Gatekeeper settings. To learn about Gatekeeper read Safely open apps on your Mac. Gatekeeper is designed to help prevent you from inadvertently installing garbage software.

14 replies
Question marked as Top-ranking reply

Oct 10, 2019 4:11 PM in response to rosannefromwichita

You inadvertently installed adware. You do not need to download or install anything to fix it.


Navigate to the following folder, and post its contents in a screenshot:


~/Library/LaunchAgents


To open that folder, copy the entire line above and paste it in the Finder's Go menu > Go to Folder... field. Make it look like this:





... and click the Go button.


A Finder window will open. Take a screenshot showing all that folder's contents, and post it in a reply. To learn how to do that please read the Appendix in the following User Tip: Writing an effective Apple Support Communities question.


Usually, there is nothing in that folder so don't be surprised to find it empty. The reason for starting with that folder is to eliminate other potential causes before proceeding with steps that will identify and eradicate whatever is affecting that Mac.


There will be additional instructions to follow and this is just the first step.


For a description of how this may have occurred, how to avoid it in the future, and for Apple's recommended actions read How to install adware.


Review your Gatekeeper settings. To learn about Gatekeeper read Safely open apps on your Mac. Gatekeeper is designed to help prevent you from inadvertently installing garbage software.

Oct 10, 2019 4:39 PM in response to HeronLG

It's not a virus and you've install what is considered by most of us here to be akin to malware, CCM. Uninstall it ASAP according to the developer's instructions: How to Uninstall CleanMyMac X - MacPaw.


Download and run Malwarebytes. It should remove it safely.


It was developed by a long time contributor to these forums and a highly respected member of the computer security community.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Getting message about navlibx being malware and cannot uninstall.

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