Can't understand why itunes.com/bill wants get my money

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Level 1

8 points

Can't understand why itunes.com/bill wants get my money

So, almost every day, or a few times a day there come massages to my phone from bank: "Refusal. Not enough funds ITUNES.COM/BILL, ITUNES.COM online-payment 39.99USD 4*40". I can't understand why itunes wants get 39.99 or sometimes 7.99 from my bank card. I have checked my purchase history, there only one subscription was on june 22 - Apple music 0.49USD for 3 month period. I got it and after 3 months I have canceled this subcription. Purchase history checked, subscriptions checked. Please help me if someone knows my problem.

iPhone 6s Plus

Posted on Oct 10, 2019 12:44 PM

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Answer 1

Top-ranking reply

King_Penguin

Level 10

334,324 points

Oct 11, 2019 1:27 AM in response to V-Andrew

If you've gone through the purchase histories of all iTunes accounts linked to the card : If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support

contact the card issuer

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Answer 2

King_Penguin

Level 10

334,324 points

Oct 12, 2019 2:55 AM in response to V-Andrew

If the payment shows on your iTunes account, and if the subscription shows as cancelled, contact iTunes Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Answer 3

King_Penguin

Level 10

334,324 points

Oct 12, 2019 4:29 AM in response to V-Andrew

Expired means that the subscription has ended and that you stopped its auto-renewal.

You've looked at the purchase histories of all iTunes accounts you have linked to the card ?

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Answer 4

V-Andrew Author

Level 1

8 points

Oct 11, 2019 7:45 AM in response to King_Penguin

I have contacted my card issuer, and it says the bank is here for nothing. As for my card purchase history, I have checked it throw my online-banking yesterday, and saw there a payment for 7.99 USD, Music: ITUNES.COM/BILL, ITUNES.COM, country: Ireland, Sep 20. Looks like apple music got 7.99USD from my card. But I had canceled the subscription 2 month ago. What should I do in this situation?

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Answer 5

V-Andrew Author

Level 1

8 points

Oct 12, 2019 3:50 AM in response to King_Penguin

Be correctly, the payment shows on my online-banking card account, but not iTunes. And subscription shows as "finished 22.09.2019", not canceled. Here is a screenshot (I have translated it to English).

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Answer 6

V-Andrew Author

Level 1

8 points

Oct 31, 2019 12:48 PM in response to King_Penguin

I paid iTunes 0.49 usd just started using apple music for 3 months (in June 19).

In my account's purchase history all apps (I have seen all 3 years I am using iphone) are with 0.00 usd, only one Apple music has 0.49 usd (that is 3 month subscription which I mentioned before). What can I do for stop receiving massages like "39.99 usd" or "7.99 usd" ?

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