Missing Time Machine backups post Catalina Upgrade

My upgrade to Catalina on my 2013 iMac has not been smooth. Glitches with OneDrive resulted in significant data loss that I am attempting to recover with my previously stable and reliable Drobo Time Machine backups.


Catalina Time Machine reports backups available going back to May 16, 2019 with the last successful backup completed at 11:00 today (10/10). However, when I enter Time Machine to recover files I am only able to see backup snapshots kept locally on the mac, which only span a few days. Backups captured prior to my upgrade to Catalina appear to have been dropped.


In looking at the Drobo I have a Time Machine Share with 4 TBs of available space. Within that folder I now have a iMac.backupbundle at 1.3 TB which does not capture my full system backup at ~2.43 TB with apps and few exclusions.


There is a second file, iMac.purgeable that shows the May 16th date noted in the System pane for TM, but no size is returned.


Over the years I know TM will create new backups when verification fails and in this instance I can't recall the last time my iMac backup required a new file.


Anyone else running into this?


my upgrade wasn't simple, like a few people my system hung up on the "Setting up" screen requiring that I force a reboot AND I had issues with Apple ID credentials on my keychain, resulting in what seemed like a loop of login request, which resolved. Outside of the OneDrive data loss and this TM issue I haven't noticed any other issues.


Anyone else run into this or have a suggestion on how I may be able to recover? This is a significant data loss for me.


Thank you

iMac Line (2012 and Later)

Posted on Oct 10, 2019 3:42 PM

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Oct 17, 2019 2:38 PM in response to Jason Golden

For those of you following this thread, I wanted to link to a related thread re: "Time Machine gets stuck at end..."


https://discussions.apple.com/thread/250747673?answerId=251437770022#251437770022


I've extended my experence with this thread and asked a few clarifying questions. If you get a chance it may help to share yours as well. I've listed a few questions I thought might narrow the search, feel free to contribute.

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Oct 22, 2019 11:37 AM in response to h_bakken

Thank you for providing your experience, re: Apple and the Community, I think they occasionally scan them, but their primary way of interacting with issues is through their Bug Reporting site.


For my experience my backups just didn't show up when you enter Time Machine. I would only see backups kept locally on the computer which are typically just 48 hours back. However i have backup snapshots going back to May of 2019, which I'm hoping I don't lose


No issues with iPhone sync.


Initially I thought there was a background process simply updating the format of the backup files, after ~24 hours post initial upgrade I was again able to see my backups. However, this didn't last long. They all fell off and I was back to the last 48 hours. Since the yesterdays supplemental update I still do not have access to my full backup history.




I have a google alert for Catalina and Time Machine, I've noticed more activity around this topic over the past week, I suspect it will get more traction, be patient.



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Oct 26, 2019 1:41 AM in response to h_bakken

I have a huge thread on this. the final two posts show the apparent solution and the confirmation of my tests


I back up to a NAS, and was having arbitrary "now you see them now you don't" issues with Enter Time Machine and seeing my backups.


Eventually I found my NAS was not broadcasting the necessary Bonjour elements for Time Machine to Enter Time Machine and see the backups.


On correcting that I can now see all my backups using Enter Time Machine.


I think the .sparsebundle vs .backupbundle and the new folder Mapped is a red herring that many of us have followed including Apple Support


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Oct 28, 2019 12:20 PM in response to Lurkums

Just to chime in, it's not just Drobo users who have lost direct access to TM, I am using an Apple 3TB Time Capsule and do not have direct access to TM backups but can get to them through Disk Utility, I posted info on the other thread


https://discussions.apple.com/thread/250732950?answerId=251511165022#251511165022


Still not solved for sure, going to attempt full backup tonight as I have dragged all the data I wanted from the old Mojave backup to my clean Catalina install so nothing to lose at this point.


Hans



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Oct 21, 2019 5:54 PM in response to Jason Golden

Update: Installed recent OS update released today (10/21) 10.15 (19A602). Once update completed all of the initial setup screens I had missed due to the forced restart during the "Setting up" phase were completed successfully.


Time Machine initiated large 5 gig backup of my system and left me with two TM Volumes.



iMac.backupbundle (was there before today's update) shows a current mod date and is a 'Package' volume of 1.32 TB. I have a 3.12 TB Fusion Drive and I have 2.43 TB available.


Prior to my Catalina upgrade I had access to snapshots going back to May 16th, 2019 on my Drobo 5N. A setup I've had running without issue; maybe 1 forced rebuild due to failed validation check a year on over the last 5 years I think I've had this setup.


I'm not exactly sure what types of logs or errors to pay attention to related to Time Machine, but when searching the Console i find few references to 'backup' or 'TimeMachine' in any recent logs.


I say recent because I did fine a 'TimeMachine' log but from some reason it hadn't been modified since 11/9/2018, which I haven't had a chance to look back to see if this date lines with any OS significant updates which might explain a discontinued log file.



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Oct 21, 2019 6:16 PM in response to Jason Golden

cont.


Backups are running as expected, I only see snapshots going back to right after I installed today's OS update.   


I've provided a fairly in depth summary of my update challenges and setup context in my original post, but for quick reference, my Drobo 5n has a Time Machine configured volume of ~4 TBs available which is reported as 4.19 TB in the Time Machine panel I included above. 


 The drive is all green.


Since I don't have direct sight into the current capacity of the drobo "DeskBackup" volume, I have to estimate I have consumed 3.17 TB of the OS reported 4.19 TB.   I say OS reported because Drobo does things to dynamically allocate space based on RAID so I may have configured 4.5 or 4.0 Gb of space, but because of the way it manages this space it tells the OS what is can accommodate.  At leasts thats my RAID / Drobo / Beginners recollection of how it works. 


Based on what the OS is telling me I've consumed 76% of that volumes available space.  This is after the TM completed a large ~5.5 gb backup to the Drobo (NAS). 



Thanks for reading my thread, if I can expand on anything, lmk.  I'm genuinely curious about why this is happening. I hope what I've shared can be helpful to others. 


As a footnote; if you're also having issues with posting large replies or editing post let me know if you know what causes it. This is the second post I've had to split or duplicate because it wouldn't save the complete version.

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Oct 27, 2019 1:37 PM in response to Lurkums

Thank you Lurkums, can you provide a screenshot of the Service your NAS runs? I use a drobo, here is what I see that box broadcasting...



My iMac is backing up to the Drobo like normal, but continues to suppress backup snapshots going back to May 2019. No response from my bug report to Apple which is typical.


I've got google alerts on Drobo and Time Machine, I'm sure at some point someone is going to notice a group of users have lost direct access to Time Machine backup data as a result of the Catalina Upgrade.


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Oct 27, 2019 2:16 PM in response to Jason Golden

This is probably the best screenshot from smbutil statshares -a in Terminal. The box is a Synology Diskstation with current DSM (local operating environment)



I should probably add a couple of shots form the NAS itself:




I guess it's worth reminding folk that tmutil has access to all backups, but it does require the NAS volume containing the TM bundle to be mounted


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Oct 11, 2019 10:21 AM in response to Jason Golden

I'm having the same/similar problem.


I did a clean install for Catalina.


Thankfully for me, installed without a hitch.


Attached my TM I've been using with Mojave and went through the regular system preferences thinking all would be fine. Saw that the time machine was doing a backup so left it running.

Later I tried to enter time machine to restore some work. All the backups pre-Catalina (i.e. Mojave), unavailable.


When I open my Time Machine disk I can see all the previous backups. I can copy files and folders to my HD manually, but they're not accessible through/using Time Machine.


So, sorry Jason, not a solution to your problem but just letting you know you're not alone.


Thanks

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Oct 11, 2019 1:11 PM in response to Cambeull

Glad to hear I'm not the only one. I upgraded from 10.14, I didn't do I clean install. Lucky after 6 hours of work I was able to recover files from OneDrive that were deleted after the upgrade.


Note to one drive users, don't like iCloud sync the OneDrive folder, its a pain to clean up when it breaks. use ".nosync" on the root folder of the OneDrive sync folder to stop it.



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Oct 12, 2019 3:25 PM in response to Jason Golden

Update: TM is now displaying my backups prior to my upgrade, I checked today and the TM interface displayed my complete backup history. I'm guessing there was a background process that kept those snapshots prior to my upgrade hidden. I now have access to snapshots going back to may 2019.


Issue appears resolved.


The only system change made was the removal and reinstall of OneDrives sync agent to resolve the issue that caused duplicate folders and file deletion. IDK if they are related.


It would be great if someone could clarify what is going on with TM backups.


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Oct 13, 2019 2:17 PM in response to Jason Golden

Spoke too soon on my previous update yesterday. Received a TM notification this morning that my backup failed its last attempt. However, it completed its next attempt successfully.


As I was checking its setup and status I noticed the backups that were back yesterday are gone again. I'm back to only having access to local snapshots going back a few days.


There are now two TM files on my drobo TM share, iMac.backupbundle and iMac.purgeable. the backup bundle was last modified today at 11:11 am and was created May 2019. The purgeable file shows a mod date of May 16, the same date as the create date of the backup bundle.


The Backup file size is showing 1.3 TB, the share is configured to max of 4.19 TB. I can't see the size of the purgeable file.


I have not received any failed verification messages since upgrading to Catalina, I'm concerned about forcing one as it will wipe out my data prior to my upgrade to Catalina.





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Oct 14, 2019 3:01 AM in response to Jason Golden

My attempts were equally unsuccessful.


Left my Mac running for 48hrs hoping there might be some background activity going on with the different formatting processes between Mojave and Catalina. Even though I couldn't see any extra backupd processes happen in activity monitor.


I thought I had made progress after a restart as all my backups were visible in TM and no longer a "grey-out" pink but a red. I then randomly selected one to check only to find out they were all exact copies of the backups I had made since installing Catalina.

I panicked and manually checked the TM disk in finder to find all the backups still there. Phew!

I haven't received any failed verification messages since upgrading to Catalina either but the option in TM dropdown is greyed-out so can't try one except through Terminal.


Restarted in recovery mode and ran first aid on the TM and HD (did surprise me to find 2 disks now for data and system?).

Now I'm back to pink (greyed-out) backups in TM prior to the Catalina backups which are accessible (red).

Verify backups in TM still greyed-out and reluctant to try with terminal.


Surely there are others having this problem?

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Oct 15, 2019 7:29 AM in response to Cambeull

Me too. Just installed Catalina and all T M backups have gone - only 'local' ones. My MBP was trying to back up all its data as well but this seems to have stopped. Looking into the backup drive there's an inaccessible '*.backupbundle NOT '*.sparsebundle' as was.


'Help me Apple, your our only hope....'



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Oct 21, 2019 6:03 AM in response to Jason Golden

Not sure if you found your solution but I will offer this. I saw this article: https://www.macworld.com/article/3445481/can-t-find-your-time-machine-backup-after-upgrading-to-catalina-look-for-a-backupbundle.html


Browsed to my TM and my image lacked an icon. Did Get Info and changed the extension to sparsebundle as the article suggested. It was then able to mount, and all of my previous backups were there and I was able to copy over a file that I needed. However, I still cannot see the previous backups by Enter Time Machine from the menu.

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Missing Time Machine backups post Catalina Upgrade

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