Apps not seeing my Concept2 rower connected to USB.

Same issue. Very frustrating. I emailede RowPro support after confirming issues with Concept2 (I have a PM5 on my rower). Received the following response:

"As you've found, macOS 10.15 Catalina has broken the connection to the

Concept2 PM, due to a mistake on Apple's part.

Apple is replacing the USB connection in macOS (called IOKit) with a new one

(called DriverKit). When Apple releases the next macOS update in 9 months

or so, all apps like RowPro and the Concept Utility that used IOKit will

need to use DriverKit instead.

Apple intended for IOKit to still work in MacOS 10.15 Catalina to give

developers time to make the switch, but sadly it doesn't work, hence this

problem.

Concept2 has reported the problem to Apple. Apple may or may not put out an

update with a fix, but who knows how long that might be. So rather than

wait, we're working with Concept2 to develop as quickly as we can a PM

driver that uses DriverKit.

We're not sure yet how long that might take, possibly weeks. It will of

course require a new release of RowPro (and all other apps like the Concept2

Utility that connect to a Concept2 PM).

So in summary, you'll need to wait for either a Catalina update from Apple

that fixes the IOKit issue, or wait for the next release of RowPro which

will be based on DriverKit and hence will work with Catalina.

Sorry for the major nuisance caused by this issue. Needless to say we're

working as fast as we can to resolve it.

I'll put you on the list to inform of progress."

I hope they are able to turn this around quickly and Apple is supportive.

Morning- see below from rowpro

Hi Jim,

Several other users have reported this same issue and we’re working on it right now.

The Concept2 Utility has the same issue, and we’re working with Concept2 towards a solution.

Not sure of the timeline, but we’ll go as fast as we can. We’re aiming for days not weeks if at all possible.

In the meantime, neither RowPro nor the Concept2 Utility will work with macOS Catalina.

Sorry for the nuisance this is causing, and I’ll let you know as soon as we know more.

Pete

Digital Rowing

was notified late last night row pro 5.4 is out and should solve. Good luck to all

I am having the same issue as you. using macbook pro 2018 (4 thunderbolt ports). Have a pm5 and was using a usb b to c - no joy with either concept 2 utility and rowpro 5.3 - post update neither works and did get additional cable just to check.

Using wife's old macbook pro using mojave and usb b to a cable however program worked just fine.

Apple support says short of program fix from both or either that you would have to wipe and reinstall.

best,

jim

Unfortunately, no. I sent a note to RowPro last week telling them they should update their product page because it falsely States that their software works best on the lastest iOS version, which is bad for obvious reasons.

Concept2 firmware update page still has original message regarding the issue posted on 10/1/2019.

None of these companies, including Apple, are doing a good job of keeping consumers up to date on progress including on social media. Both Concept2 and RowPro indicate this was an unplanned technical issue caused by Apple with their recent software update.

Agree - if you check out their product page you can see what I mean. Would be misleading for new customers who, overtime, will likely have the newest MacOS version and unknowingly purchase without insight into the issue. Link to product page below.

https://www.digitalrowing.com/Products/software.html

Thanks. Appreciate the response.. please do. What a pain.

Any updates for a row pro/ c2 fix?

None so far - still an outstanding issue. Concept2 and RowPro don't seem to be posting any new news on their respective sites.

Sadly, I've just run into this as well...Any updates from Pete or Apple?

Thanks, Ernie

Correction, MacOS (not iOS).

Wow, that's not like the RP folks. They have typically been very reponsive to issues. I hope this is just a momentary blip.

I received the same - Happy Thanksgiving!