Installing Driver for Apps

Update: I have managed to get my LeapFrog Connect to work again which is good. I have also figured out how to install app from third party developers.

The problem left is my LeapReader Go is not detected by the LF Connect even after trying to do a LeapStart Repair mode. This is no longer an issue with my Mac but with LeapFrog so I will now be resorting back to LeapFrog to fix my problem.

I learned that with Catalina there is No "Allow button" but if you go to system preferences>Security> At the bottom of page it will have a message showing the app that you are trying to install. (Note: this will show up immediately after you get an error message saying you are being blocked from installing the new app). Next to it, it says: Allow Anyway? Then just click that. I found this out by accident when I was trying to install another app.

So this is now no longer an issue about Catalina but LeapFrog. This issue with Mac is now Closed and Resolved.

Yes, I am logged in as administrator. Yes, I unlocked the padlock. Still no "allow" button. I have been able to select from identified developers recently but haven't seen this option in the latest MacOSx.

First of all, thank you so much for your replies.

No, I actually was not able to get to that part. I just saw it now. Thank you. Thing is, I have restarted my computer SO many times after running the LF installer and I still don't see the "Allow" button. I just did so last night even. I just checked now, and no button still. My device is no longer connected to my computer either. What am I doing wrong?

Actually, that's what I already did. I followed the different options of uninstalling, manually and using a .dmg (?) provided. I uninstalled my existing Leap Frog Connect app that was working and now I cannot re-install it. :( . When I re-install it, it goes back to telling me that there are drivers that cannot be installed and I am back to going in circles uninstalling and re-installing. Now I regret having trying to uninstall the app that was working already because now, I can no longer use it at all. (I purchased a new device not being detected so I uninstalled the app but couldn't re-install. I installed years ago with a different MacOSx.)

Is there a work around with installing drivers from unidentified developers with Catalina that I am not aware of? I think I found one in the web but it is very complicated to follow and I fear I might mess up getting my other apps and files (even my entire laptop!) not to work just trying to solve the issues of this one app.

Another thing to add: I've contacted LeapFrog customer service via email and phone call and they too cannot solve my problem that's why I am trying to see if someone from here can help me because I think this problem now is an issue with Catalina.

I am also finding that I am not the only one having issues installing drivers with Catalina. If I kept my existing app un-touched, then there wouldn't have been a problem. But since I uninstalled and had to re-install, Catalina is now making it very difficult for me to do that. I am not seeing an easy way. That's why I'm hoping somewhere from here can help with an easier fix for installing drivers/extensions.

HELP!

What are my options? Should I just call macSupport for help installing an app? I feel I have exhausted all options that I know of.

I've gone through all LeapFrog's troubleshooting. I've called them several times, emailed, nothing changed.

I've asked in this forum and am still hoping for ideas.

I haven't really thoroughly researched installing drivers for Catalina but from what I've seen so far, I find them intimidating, my fear I might do more damage just like what I've already done to a previously working app that no longer works.

:(

No, I'm still having problems. I am not surprised there are other people encountering the same issues as mine. In my last email I told them that their existing troubleshooting guide no longer resolves the issues of Mac users with the latest OSx and that a replacement would not resolve the issue. I even suggested that they send my concern to a more senior technical team. A day or two later they sent me this response. I suggest you email them back. Maybe copy and paste the one below with your own reply so they can have more references to enable them to fix the problem.

Thank you for your response our sincere apologies for the inconvenience.

Please provide us the log files of the LeapFrog Connect application on your Mac computer. You can get this information by following the below steps.

- Click this link https://lfccontent2.leapfrog.com/cs/utilities/LeapFrog_Customer_Service_Utility.dmg

- After clicking the link, save the file to your computer

- Double click the .dmg file and mount the image

- Copy the CS Tool from the open window to the local hard drive, or just run it from the mounted dmg

- You should get a prompt to agree to the terms and conditions of the software, accept this.

- Select the option "Collect files to send to Customer Service"

- The program will now start and may take up to 10 minutes to complete.

- When it completes, it will create a zip file named "LeapFrog Analysis" on your computer desktop.

- Please reply to us and make sure to attach the zip file "LeapFrog Analysis" on your reply.

As soon as we received the attachment folder we will analyze it and update you for the appropriate troubleshooting for this concern.

If you have other queries, please let us know.

Best regards,

LeapFrog Customer Support

I should add, trying to troubleshoot I updated my software to Catalina just last Saturday hoping it would help, but the opposite happened.