Apple Pencil in Support Communities

Thank you for testing. So to be clear, from a page like the one we’re on:

• You click on your profile icon (a guitar for me)
• A mini-profile pop up window appears which includes a close ‘X’ button
• You can click the X with the Apple Pencil and the pop-up closes?

(Interestingly, it seems the ‘Profile’ button on this page, which didn’t use to work for me, now works. I’ll have to again find all the places it doesn’t work)

If so, can I ask which model iPad and Pencil you’re testing with to help narrow down my issue? Safari I assume?

I use 'stock' iPadOS 13 and Safari (though it also had this problem before 13), if my setup isn't compatible they should go back to the drawing board, but I also haven't had problems elsewhere and doubt this is the case. I will search further, but don't see any compatibility information in the link you posted.

Are you saying that you (or others) CAN use an Apple Pencil in the Support forums without issue? I hesitate to check with Apple as I believe this is an issue with the Web site or coding in the pop up boxes (it took me an hour to get escalated to someone helpful the other day on an Airport Utility issue), but I can look for a feedback link for the Forum itself if you don't think it's been reported.

Edit: For grins I'll try Chrome

Edit 2: Nope, Chrome doesn't work either

It seems of the many thousands of Apple users who visit these forums, at least some use an Apple Pencil and have used it to view their profile. However the probability that one of them sees this thread is indeed low.

Yes, thank you, I know you want to close this. I don’t find it bothersome enough to spend time on the phone, and will just hope someone with a Pencil will actually try. It literally takes less than 10 seconds for someone to click on their profile icon/picture, and use an Apple Pencil to click on the ‘close box’ or ‘View Profile’ button in the pop up window that appears. I would think most people visiting here use a browser, most have no other option.

So the easiest way for me to reproduce the issue can be done right here. If I click on any of our profile names or pictures a profile pop up box appears, in that box there are a number of links, none of them work with my Pencil. This includes each ‘Specialty Icon’, the ‘More specialties’ link, the ‘Awards’ icons, the ‘PERSONAL SETTINGS’ links, the ‘View Profile’ button and the Close X. These all work with my finger.

It’s interesting that this does not seem to affect older iPads using the Pencil 1. I just remembered that at work my wife has the same setup as me, iPad Pro 11 w/Pencil 2, I can have her see if she can duplicate this.

So the primary problem seems to be the ‘Badgeville’ product mentioned, I’ll try to find other occurrences and contact support when time allows.

So it seems limited to either the iPad Pro 11, or the Pencil 2. I’ll try to document more.