Time Machine Network Connection Failure

I'm unable to connect my MBPro 2017 to local network for time machine backup to WD My Book, formatted HFS+.

Error message: The operation couldn’t be completed. (OSStatus error 13.)

Posted on Oct 11, 2019 5:53 PM

Reply
24 replies

Oct 12, 2019 4:40 PM in response to BillfromPyrmont

<<The shared volume of the shared drive is visible as a shared drive. The error occurs when I enter my password as the Registered User to gain access.>>


Could the "who can share" inside System Preferences > Sharing on the iMac have been changed by the Catalina upgrade?


Are you still listed among those able to share the drive? This question is a little tricky, because when you try to connect, the 'enter your password' box appear on the remote computer, but is asking on behalf of the computer holding the drive, and the credentials you enter must be valid on the computer holding the drive.

Oct 12, 2019 11:25 AM in response to BillfromPyrmont

I, too, am experiencing this (or similar) issue since upgrading my Time Machine serving MacMini to Catalina. Previously, with all my Macs at Mojave, they all backed up to a couple of the external drives (some USB, some Firewire) connected to my MacMini, which I call server. In file sharing, all the drives are designated as being available for Time Machine. This has been working for a very long time. I upgrade this MacMini to Catalina, and all seems to be working - except that it will not allow any of the connected drives to be newly*** selected as a Time Machine Backup Disk by any of the Macs on my LAN. I say newly*** because one Mac still at Mojave continues to backup to the 'servers' drives - there has been no interruption of service, however this Mojave Mac cannot select (add) any of the other available drives. I have a MacBook Pro that I also upgraded, and in that process, the Time Machine relationship to those remote drives was disrupted, an none of the remote drives will accept a Time Machine connection.


All failures report 'The operation couldn’t be completed. (OSStatus error 13.)' I am wondering if something is wrong with the Keychain on my 'server' MacMini.


I reiterate here that my 'server' Mac is not using the SERVER app. It is just a plain old Mac, now running Catalina, and with the various drives marked, in File Sharing, as being available as Time Machine backup drives.

Oct 11, 2019 8:54 PM in response to Grant Bennet-Alder

I've been connecting successfully using WiFi until I upgraded to Catalina. I don't have a cable that could connect the MBP directly to the WD drive. And it would be less convenient to plug-in all the time.


The WD backup drive attached to my iMac, has 2 partitions which were both formatted HFS+. The 1st partition for Time Machine and the other partition for Carbon Copy Cloner bootable backup. However, I find that following the Catalina upgrade, CCC has reformatted its partition to APFS.


I have run the Disk Utility First Aid on both partitions and they seem OK.


I'm wondering if the Catalina upgrade has triggered the Time Machine problem? But, how could that be?

Oct 11, 2019 10:41 PM in response to Grant Bennet-Alder

Catalina is running on both.


I upgraded the MBPro to Catalina first, and the TM backups to the WD partition attached to the iMac running Mojave continued to occur without any problem. Several days later I upgraded the iMac from Mojave to Catalina. The error occurred after that.


Yes. The shared volume of the shared drive is visible as a shared drive. The error occurs when I enter my password as the Registered User to gain access.

Oct 12, 2019 1:57 PM in response to Brian Williams2

I made a mistake on the above post. I had said that one of my Macs was continuing to back up to the now-Catalina 'server.' That Mac backs up to 3 locally attached drives.


In reality, nothing can back up to my upgraded 'server.'


All failures report 'The operation couldn’t be completed. (OSStatus error 13.)'


I reiterate here that my 'server' Mac is not using the SERVER app. It is just a plain old Mac, now running Catalina, and with the various drives marked, in File Sharing, as being available as Time Machine backup drives.

Oct 12, 2019 6:51 PM in response to BillfromPyrmont

I've read the comments offered so far, and most advise to do as I have been doing for years. What changed is the the hosting Mac was upgraded to Catalina.


What has not been heard, so far, is any mention of success by anyone who has a successful Time Machine relationship between any Mac (any OS) and a 10.15 Mac server (i.e. hosting the hard drives to which other Macs are depositing their backups.)

Oct 12, 2019 10:46 PM in response to Brian Williams2

Yes Brian, you've summarise the situation well. It all flows from Catalina.


There's an interesting piece here, https://www.theverge.com/2019/10/12/20908567/apple-macos-catalina-breaking-apps-32-bit-support-how-to-prepare-avoid-update that touches on some of the issues. eg,


"With the launch of Catalina, 32-bit apps no longer function. That has resulted in some understandably messy problems. For instance, legacy versions of Adobe products like Photoshop use some 32-bit licensing components and installers, meaning they won’t work after you upgrade. Not even Adobe’s uninstaller will work post-Catalina upgrade because that, too, is a 32-bit component."


I may downgrade to Mojave if there's no solution soon.


Perhaps this question should be somehow moved to the Catalina discussion group?

Oct 17, 2019 12:43 PM in response to JeeHoo

Hi all,


I just tried the following simple steps which seem to have solved it for me. Maybe it does for you as well:

  • on the server (in my case the iMac) in the settings --> sharing tab, disable file sharing (no need to reboot or whatever)
  • on the "client" side (the machine from which you want to access the external TM drive mounted on the server) force restart the finder app (via "--> Force Quit" menu
  • re-activate the file sharing on the server again.


Now try to select the shared TM drive (on the client side's time machine configuration tab) again, login with the correct connections when asked and see what happens? It worked for me (as we speak the macbook is running a TM backup now 😀)


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Time Machine Network Connection Failure

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.