BMW Bluetooth connection problems since IOS13

Since I upgraded to IOS 13 I have problems with Bluetooth connectivity with my BMW X3 car. I am not using CarPlay but instead just the hands-free system. When I connect my iPhone and select the option allowing the car access to all my contacts it works. After a while around 75% of contacts are lost meaning I can't make calls without stopping to dial the number from my iPhone. If I delete the iPhone from the car and reinstate the Bluetooth connection from scratch, the contacts are all back, but only for the remainder of that journey. Next time I return to the car, most have gone again. VERY FRUSTRATING

iPhone XS

Posted on Oct 12, 2019 9:47 AM

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Oct 24, 2019 11:22 AM in response to planetscott

I've been having problems too since upgrading to IOS 13 with my BMW. After upgrading to iOS 13, bluetooth audio would stop working every few minutes. I'd have to hit a button on my BMW to again select the iPhone for bluetooth audio and the music would start playing again. After a minute or two, the music would stop playing and I'd have to go through the whole process again. I eventually had to give up on using my iPhone for bluetooth audio until one of the iOS updates fixed that problem and I was able to again play music through bluetooth audio for the last few weeks. Unfortunately, it stopped working properly yesterday even though I'm currently on iOS 13.1.3.


Another problem I have after upgrading to iOS 13 is that Siri no longer does audio confirmation through bluetooth audio. For example, I can say "Hey Siri, text my wife I'm on my way home." Siri audibly acknowledges that it's working on it with a sound, I see the translation appear on the iPhone but I never hear Siri (through my car) repeat my message and ask me to send it. I have to manually press the send button for the message to get sent. None of the iOS 13 updates have fixed this problem and this problem existed even when I could play music on my iPhone through bluetooth audio in the car.


Oct 17, 2019 8:25 AM in response to planetscott

Hello planetscott,


If I'm understanding you right, all of your contacts do not always appear when connecting your iPhone to your car via Bluetooth. I know how important it is to have all of your contacts syncing with your car properly so you can access them easily while driving. I'm happy to help you out with this.


First, if you haven't updated to the most recent version of iOS 13, I recommend doing that now. As of right now, this would be iOS 13.1.3. Keeping your iPhone completely up-to-date ensures your phone gets necessary bug fixes and improvements that will help it run as smoothly as possible. If the issue persists after the update, try out these steps:


  1. Make sure Settings > Bluetooth > [accessory name] > Sync Contacts, is enabled.
  2. Toggle Bluetooth off and then back on in Settings > Bluetooth.
  3. Turn your iPhone off and then back on.
  4. Delete the pairing record between your car and the stereo. To forget the stereo from your iPhone go to Settings > Bluetooth > [device name] > Forget This Device. You may need to check your car manual to remove your iPhone from your car stereo. Pair and connect the iPhone with your car again.
  5. Repeat the same steps from step 4, but this time remove all paired devices on the car stereo, including your iPhone. Pair and connect the iPhone with your car again.
  6. Install any firmware updates on your car stereo.
  7. Rename your iPhone in Settings > General > About.


Respond back if the issue persists after following those steps.


Thanks for using Apple Support Communities.


Take care!



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BMW Bluetooth connection problems since IOS13

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