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Poor GPS performance on new iPhone 11 (Maps, Waze, Google Maps)

Recently acquired an i11 to replace the i6 (which I still have). Both devices are up to date (13.1.2 and 12.4.2, respectively). On the i11, Waze regularly claims "no GPS" during clear sky driving (no tall buildings / mountains). Apple Maps position indicator regularly drifts off of the current road and asks to "Proceed to the route". If I set the i11 and i6 next to each other at my home, fire up Google Maps and zoom in a bit, the i11 position marker wanders around like a drunken sailor but on the i6 is rock solid.


Visited local Apple store who asked if they could reset the phone to factory, have me put Waze back, and go driving - if it still had problems despite having no prior "state" from a restored backup they'd exchange the phone. We did all that and so the i11 was replaced. Sadly, no improvement. :(


At this point, it would be swell if Apple could acknowledge there is an issue being worked. I am trying to work a case with Waze to see if they can shed light but so far I have not heard specific feedback on my posted video and debug log evidence. I would do similar for Apple Maps but do no know how.


I've seen other posts about GPS problems but nothing that seems to be an acknowledgement from Apple that there is a software issue to be addressed in a pending "dot" release.

iPhone 11

Posted on Oct 12, 2019 1:33 PM

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Posted on Dec 9, 2019 3:19 PM

Got a call from a senior support advisor today. She reported that Engineering says that this problem has had numerous reports and that a software patch would be coming out. Their current advice is to "be sure to keep up with software updates" as a future update will include a fix. I asked the obvious questions.


  1. Is Engineering saying this is an iOS bug or an app bug? iOS
  2. When will this be fixed? She said that they did not indicate a release date.


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Poor GPS performance on new iPhone 11 (Maps, Waze, Google Maps)

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