Verizon No Service after returning from overseas

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Verizon No Service after returning from overseas

I spent 2 weeks in Australia where I used an Optus Prepaid sim. On return to the USA I inserted my Verizon sim back in, but have no service. My wife went through the same process (Optus Sim followed by Verizon) and her phone works fine. We both have 6S phones, and all our settings are identical except for Mobile Data Options > Voice and Data > LTE, VoLTE On. Hers is set to On, and mine is Off. When I try to switch it on I get an error that says "Cannot Activate LTE calls. To enable LTE calls on this account, contact Verizon". I suspect my phone performed an IOS update while we were overseas. My wife's phone didn't, which may have triggered the issue.

I've worked with a number of tech support personnel at Verizon to fix this but had no luck. I've performed many many network resets, reset all settings, and even done a factory reset with no improvement. If I put the Optus SIM back in it works fine - connecting through AT&E, but calls and data usage would cost a fortune if I were to use it.

Any ideas?

iPhone 6s

Posted on Oct 12, 2019 2:26 PM

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Answer 1

Oct 22, 2019 1:29 PM in response to Goo_74

I just fixed mine! I set the mobile settings to 3G, took out the sim, re-inserted sim, turned phone off and then back on. and now it "activated my phone". shocked. Have no idea why it worked. but now working.

(i have since switched it back to 4G)

nate

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Answer 2

Oct 12, 2019 5:44 PM in response to Goo_74

It’s a factory reset if you don’t restore a backup. If you restore a backup and the problem is in the backup you can restore the problem.

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Answer 3

Goo_74 Author

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Oct 12, 2019 6:36 PM in response to Goo_74

I also just noticed that under Settings>Phone>My Number is blank. I’m assuming that should have my phone number?

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Answer 4

Goo_74 Author

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Oct 12, 2019 2:59 PM in response to Lawrence Finch

Ah ok - thanks for that. I've left "About" open for a minute and had no prompt to update carrier settings. I've been to Verizon (they had no idea - they're suggesting it's an Apple issue, not a verizon issue) and have a new SIM, but there's been no improvement.

What does it mean to retrovision the phone account? They've reentered my IMEI number to update the account/profile - would that be the same thing?

Thanks very much for your help!

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Answer 5

Oct 12, 2019 4:50 PM in response to Goo_74

Re-provision means to delete the phone from the network, then add it back.

Have you tried restoring the phone to factory settings?

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

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Answer 6

Goo_74 Author

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Oct 12, 2019 6:30 PM in response to Lawrence Finch

Verizon wouldn’t perform a compete reprovision but did pair the IMEI and ICCID and promised it would all be fixed following a reset (it wasn’t)

I just finished another factory reset without doing a backup and the problem still exists. I’m not loving this!

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Answer 7

Goo_74 Author

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Oct 12, 2019 8:23 PM in response to Lawrence Finch

Weirdly I can’t even edit the My Phone details.

I just spent 2 hours on the phone with Apple tech support. They also have no idea what’s going on but have raised an investigation for their engineers to review in the next 2 days.

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Answer 8

Goo_74 Author

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Oct 22, 2019 3:21 PM in response to jrnuggets

Congrats Nate - I had no luck at all. I tried all possible combinations of turning the phone on and off, with and without the sim, and with 3 or 4 G. Good to hear it worked for you though. I was considering buying an iPhone 11 in December anyway so I ended up buying one last weekend.

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Answer 9

Goo_74 Author

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Oct 12, 2019 2:38 PM in response to Lawrence Finch

Unfortunately there's no Profile option in Settings>General. And there's no carrier update option in About. :(

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Answer 10

Goo_74 Author

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Oct 12, 2019 5:31 PM in response to Lawrence Finch

ok thanks - I'll ask Verizon to do that.

I've done a "Restore iPhone" on iTunes but had no improvement. I assumed that was factory reset?

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Answer 11

Oct 12, 2019 6:54 PM in response to Goo_74

It should have your phone number, but it is for information, it isn’t used except for texting. But it is editable, so you can try entering it.

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Answer 12

Oct 22, 2019 12:34 PM in response to Goo_74

Goo_74. I'm having the exact same issue... been to two different verizon stores, called optus (australia carrier), contacted apple. to no avail.

Any update?

Nate

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Answer 13

Oct 12, 2019 2:31 PM in response to Goo_74

Go to Settings/General and scroll to the bottom. Check for a Profile (if it exists it would be right below VPN in the menu) and delete an Optus profile if you see one.

Also check for a carrier update from Verizon - go to Settings/General/About. If there is a carrier update you will be prompted to install it. While there check the iOS version, and compare it you your wife's in the same place.

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Answer 14

Oct 12, 2019 2:45 PM in response to Goo_74

The carrier update would not appear as an option. It will just prompt to install it if you leave the About screen displayed for about 30 seconds. Have you tried a new Verizon SIM?

Oh, another thing that might help, ask Verizon to completely reprovisision your phone's account and ask for tier 2 support.

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Verizon No Service after returning from overseas

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