iCloud Drive using 1.12 GB of storage on iPhone despite being empty and turned off in iCloud settings

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iCloud Drive using 1.12 GB of storage on iPhone despite being empty and turned off in iCloud settings

I'm trying to update my iPhone to IOS 13, but I don't have enough available storage because my iPhone storage says that I have 1.12 GB being used by iCloud Drive. I have never saved anything to iCloud Drive before.

I have tried disabling iCloud Drive in iCloud settings on my phone. I have also deleted all documents and data for iCloud Drive from "manage storage" in the iCloud settings on my phone. Additionally, I have logged in to iCloud from my computer and looked in my iCloud Drive itself, which is empty and also shows nothing in the recently deleted window.

iCloud Drive is the only thing on my phone that is even taking up over 1 GB of storage, and I have deleted everything possible to try to get my storage down to update IOS including a sweep of my apps, photos, notes, and messages. At this point I won't be able to update my phone ever again unless iCloud Drive stops taking up 1.12 GB of make believe storage.

Any suggestions are appreciated

iPhone 6s

Posted on Oct 12, 2019 3:04 PM

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Answer 1

sterling r

Community Specialist

Oct 17, 2019 12:43 PM in response to emilytsgl

Hey there emilytsgl,

Thanks for reaching out to Apple Support Communities. I understand you’re having issues updating your iPhone and unexpected storage in iCloud Drive. I’ll be happy to help with this.

‘If there isn't enough space to download and install an update, the software on your device will try to make space.’ In this case, go through the steps in this link for help:

Get help with over-the-air iOS updates

If that doesn’t help, try using iTunes to update:

Update your iPhone, iPad, or iPod touch

If you still need help after that, go through the steps in this link to help you update:

If you can't update or restore your iPhone, iPad, or iPod touch

As for the issue with iCloud Drive, open the Files app on your iPhone and go to Browse > Recently Deleted and see if any files are listed there. If there are, remove these and wait for about 24 hours and see if this helps with the issue.

If this does not resolve the issue for you, you can to reach out to Apple Support using the following link to continue to look into your options:

Contact Apple Support

Cheers

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iCloud Drive using 1.12 GB of storage on iPhone despite being empty and turned off in iCloud settings

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