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AirDrop not working

I backed up my photos and videos from my iPhone 6s with iOS 13 to my partners MacBook Pro with OS X El Capitan 10.11.6. Now I cannot figure out how to transfer any of those files back to my phone. I have successfully paired the two via Bluetooth but when I try to share a video from the MacBook via AirDrop no devices show up. When I choose to “send file to device” from the Bluetooth menu I choose the file, then see my phone is connected. When I choose to send the file to my phone I get the message “the device does not have the necessary services” from the MacBook.


The phone has successfully airdropped with other phones but the computer doesn’t not show up when I try to airdrop anything and no one shows up on the computer when attempting to AirDrop there either.


Not Mac savvy. Was a pc user until I downsized to a iPhone 4 in 2010. Little computer interaction since. Is there a fix or any other way to get the videos back onto my phone?

MacBook Pro

Posted on Oct 13, 2019 9:39 AM

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2 replies

Oct 18, 2019 8:43 AM in response to ShwingNinja

Hello and welcome to Apple Support Communities, ShwingNinja!


I understand you're trying to transfer photos and videos from a MacBook Pro to your iPhone. I'd be happy to provide information to help you address this.


Have a look at the following steps for your situation: Use AirDrop on your Mac

"If you can't see the other device in AirDrop

If a device doesn't appear as an AirDrop recipient, make sure that both devices have Wi-Fi and Bluetooth turned on and are within 30 feet (9 meters) of each other. If that doesn't help, check these settings on your Mac or iOS device.

On Mac:

  • Choose Go > AirDrop from the menu bar in the Finder, then make sure that AirDrop is turned on.
  • Check the ”Allow me to be discovered by” setting at the bottom of the AirDrop window. When AirDrop is set to receive content from Contacts Only, both devices must be signed in to iCloud, and the email address or phone number associated with the sender's Apple ID must be in the Contacts app of your Mac.
  • If the Mac is from 2012 or earlier, click “Don't see who you're looking for?” in the AirDrop window or sharing sheet of the sharing Mac. Then click “Search for an Older Mac.”
  • If the receiving Mac is using OS X Mavericks or earlier, make sure that an AirDrop window is open on that Mac: choose Go > AirDrop from the menu bar in the Finder. 
  • Make sure that “Block all incoming connections” is turned off in Security & Privacy preferences of the receiving Mac.

On iPhone, iPad, or iPod touch:

  • Check the AirDrop setting in Control Center. When AirDrop is set to receive content from Contacts Only, both devices must be signed in to iCloud, and the email address or phone number associated with the sender's Apple ID must be in the Contacts app of your iOS device.
  • Make sure that Personal Hotspot is turned off in Settings > Cellular of the receiving iOS device."


Thank you for using Apple Support Communities.

Enjoy your day!

AirDrop not working

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