"error while printing" when printing a document from Preview as pdf or mail

Good day,

I ve just upgraded to Catalina macOS. Now I face the error "error while printing" only when I print page from Preview as pdf. Other programs work fine with priniing pdf. I can print to my printer from Preview normally, just the pdf is not working.


Thank you

Posted on Oct 13, 2019 10:33 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2019 8:43 AM

PREVIEW application issue in Catalina 10.15 with supplemental update - SAVE AS PDF ISSUE - opened files in Preview, selected "save as" PDF I get an error message "error while printing" since upgrading to Catalina (including the supplemental update). I've tested various files on my iMac and also on an external hard drive - jpegs, screen shots, scanned documents - ranging from a single image to 23 images opened in Preview>Save As>PDF and always get the same error message "error while printing." Never had this issue before upgarding to Catalina 10.15. I've checked my "permissions" in Finder for example on files on my Desktop and it says "read and write" so I'm assuming it's not a Permissions issue. I've submitted this bug report to Apple Feedback - MacOS. IMPORTANT NOTE REGARDING A TEMPORARY FIX: A workaround is to go up to the Preview "File" menu and select "Export as PDF" but note that this reduces the final file size considerably (from a 100MB file of 23 images to 4MB) - so if you need it to remain a high quality image, do not use this. The link to submit feedback is here: https://www.apple.com/feedback/macos.html

Similar discussion thread here: https://discussions.apple.com/thread/250743000?page=1

42 replies

Oct 17, 2019 10:52 AM in response to afaik_

I tried resetting my SMC, resetting the print system, and there was an update to Catalina. None of these solved the issue. I can still export as .pdf, then drag the .pdf into a mail window, but the "send in mail" or "send in Messages" was so handy. I hope it will be restored. And the flow works fine when the source is Safari or Pages, for instance. It seems that Preview is the problem.

Nov 27, 2019 9:18 AM in response to dir3

These are work-arounds, not solutions. Send in Mail from the Print dialog box opens a compose mail window from every other application, why does it fail in Preview? The functionality used to be there in Preview, and I used it multiple times a day. Now I can get an SMS authentication code filled in automatically (thanks for that) but I lose that time saved when I have to leave Preview, open a compose Mail window, drag the little icon from the window header in Preview to the message pane of the email window... And that disgrace of an Error message. A small dissatisfaction, but did nobody test the Print dialog box? Not a finished OS.

Dec 9, 2019 4:34 PM in response to jamesberanger

Option 4 worked for me. It seems like it is something to do with annotation. I suspect it not so much that the programmer didn't program it right but that the management team couldn't run a preview upgrade at the same time as a system upgrade, and it all got messed up. Probably no working backup to revert to, probably no proper roadmap for the upgrade, probably looked at the apple community and blamed the programmers and now working on the next project. Also, the apple feedback system loos like its being cost reduced, more like microsoft now.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

"error while printing" when printing a document from Preview as pdf or mail

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.