icould devices.

The only things linked up to my icloud are my macbook and iphone xr. whenever i try and save things to my macbook it keeps saying that the document has been deleted from a different device. any ideas on how i can fix this

Posted on Oct 13, 2019 10:55 AM

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3 replies

Oct 18, 2019 10:46 AM in response to Emilyk98

Hello and welcome to Apple Support Communities, Emilyk98.


If I understand your post correctly, you are seeing a message that documents have been deleted from another device when you try to save changes. I’d like to help.


Documents can be deleted from your MacBook, your iPhone, or from iCloud.com. Follow these steps to recover deleted documents:


How do I get back files that I deleted?

If you need to access a file that you deleted within the last 30 days, follow these steps to get it back.
On iCloud.com
Sign in to iCloud.com.
Go to iCloud Drive.
In the bottom-right corner, select Recently Deleted items.
Browse the list of files.
You can also go to Settings > Restore Files. After 30 days, files are removed from Recently Deleted and Restore Files.
On your iPhone, iPad, or iPod touch with iOS 11 or later
Open the Files app.
Go to Locations > Recently Deleted. 
Select the file that you want to keep.
Tap Recover. 
After 30 days, your files are removed from Recently Deleted.
On your Mac
Click Trash in the Dock.
Select the file that you want to keep.
Drag it to the desktop or another folder.


See the full article here:


iCloud Drive FAQ


Let us know if that resolves this issue for you. 


Thanks for using the Apple Support Communities. Take care.

Oct 18, 2019 10:53 AM in response to chris_g1

Hi Chris, thank you for your reply. Yes whenever I try and save anything it states that it has been deleted from another device but I have no deleted anything. When I go on my devices the only things that come up are my laptop (which is what I try and save things on), my phone and my ipad. So it pops up when i try and save anything new to it but i can then open it later on.

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