Shift keys completly disabled

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Level 1

4 points

Shift keys completly disabled

Hi,

Today I couldn't log in to my macbook, even if I typed the right password. I quickly realized that the shift key was locked for some reason (it wasn't stuck physically). I tried to get both shift keys out and clean underneath, but that didn't solve the issue. It seems that the left and right shift buttons disabled or stopped working at the same time even though it was fine the day before. I didn't spill anything on my keyboard, it just happened randomly. I don't think that this is a physically issue since both of my shift keys stopped working at the same time.

I was wondering if someone has a fix for this?

MacBook

Posted on Oct 14, 2019 8:53 PM

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Answer 1

Top-ranking reply

BDAqua

Level 10

245,189 points

Oct 15, 2019 7:40 AM in response to hybrid_baxx

Does yours qualify for Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro...

https://support.apple.com/keyboard-service-program-for-mac-notebooks

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

▪ MacBook (Retina, 12-inch, Early 2015)

▪ MacBook (Retina, 12-inch, Early 2016)

▪ MacBook (Retina, 12-inch, 2017)

▪ MacBook Air (Retina, 13-inch, 2018)

▪ MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)

▪ MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)

▪ MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)

▪ MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)

▪ MacBook Pro (15-inch, 2016)

▪ MacBook Pro (15-inch, 2017)

▪ MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

▪ MacBook Pro (15-inch, 2018)

▪ MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)

▪ MacBook Pro (15-inch, 2019)

Note: No other Mac notebook models are part of this program.

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Shift keys completly disabled

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