Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

resetting icloud or apple id password

i have an apple id (my icloud address) but can’t remember the password or security questions. When i reset password on Apple ID, an email is sent to the icloud email address which i can't access anyway as i don't have the password (as the password of Apple ID is the same as icloud login. Is there a way I can have the password reset link sent to a nominated mobile number rather than an email address that I cannot access? does anyone know how to solve this?

Posted on Oct 15, 2019 5:14 AM

Reply
Question marked as Best reply

Posted on Oct 15, 2019 5:53 AM

contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



3 replies
Question marked as Best reply

Oct 15, 2019 5:53 AM in response to lino128

contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



resetting icloud or apple id password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.