Why can't I update my macbook?

MacOS Catalina got released, I got the 13' MacBook Pro 2019, and when I try to get the update says "your macbook is up to date" but I still have Mojave. any help? thank you!

MacBook Pro with Touch Bar

Posted on Oct 15, 2019 12:34 PM

Top-ranking reply

leroydouglas

Level 10

199,308 points

Posted on Oct 15, 2019 1:08 PM

Go to the App Store for the macOS Catalina. This is an "upgrade."

macOS Catalina - Apple

View in context

Similar questions

why can't i update my macbook? i can't update my mac i tried what they asked for and still nothing
758 1
Trouble updating to mac OS Catalina I just bought the new MacBook Air 2019, but I cannot update to macOS Catalina. It says "the requested version of mac OS is not available"
1784 4
Updating my MacBook Air Operating System I am currently running macOS Mojave and want to update to Catalina. Despite the update appearing in my software updates, and when I go to "about mac", every time I try to download it, I receive a notification, "sorry you are unable to run this update". How can I update my operating system?
1076 1

17 replies

sclev99

Level 1

22 points

Oct 28, 2019 4:11 PM in response to Aelaf00

That didn't work.

Nov 1, 2019 10:41 AM in response to sclev99

Did you get the spinning globe and hold the power button?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why can't I update my macbook?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up